Customer Care Representative

TBK Bank, SSB; Dallas (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

401k

Job summary

TBK Bank is seeking a friendly Customer Service Representative to join our Dallas call center. You will answer calls and emails, help customers with banking needs, and provide top-notch service.

Work with a supportive team that values communication and problem solving. You’ll assist with account openings, promote TBK Bank products, stay compliant with policies, and participate in ongoing training. Saturday morning shifts are required (9AM–1PM CST).

Qualifications

• High school diploma or equivalent.
• 1–2 years of call center experience preferred.
• Strong communication and active listening skills.
• Basic computer skills and ability to learn new systems quickly.

Responsibilities

• Answer incoming calls and emails with professionalism and empathy
• Listen carefully to customer concerns and provide helpful solutions
• Support customers with account opening and banking inquiries
• Promote TBK Bank products and services when appropriate
• Keep management informed of any unusual or recurring issues
• Ensure compliance with all bank policies and regulatory requirements
• Suggest ways to improve service and processes
• Prepare and maintain accurate customer records
• Participate in ongoing training and development
• Work Saturday hours as scheduled (9AM–1PM CST or 8AM–12PM MTN)

Skills

High school diploma

Call center experience

Banking experience

Communication skills

Phone etiquette

Computer skills

Job description

Job Title: Customer Service Representative – Call Center

Role Summary: Do you enjoy helping people and solving problems in a fast-paced environment? TBK Bank is looking for a friendly and motivated Call Center Agent to join our team. In this role, you'll be the voice of TBK Bank—assisting customers by phone and email, answering questions, and providing top-notch support for their banking needs.

A Day in the Life:

Your day will be filled with customer interactions—responding to incoming calls and emails, helping customers with everything from opening accounts to understanding our products and services. You’ll work alongside a supportive team that values great service and clear communication. Saturday shifts are part of the schedule, but we keep it short and focused (just a few hours in the morning!).

What You’ll Be Doing:

• Answer incoming calls and emails with professionalism and empathy
• Listen carefully to customer concerns and provide helpful solutions
• Support customers with account opening and banking inquiries
• Promote TBK Bank products and services when appropriate
• Keep management informed of any unusual or recurring issues
• Ensure compliance with all bank policies and regulatory requirements
• Suggest ways to improve service and processes
• Prepare and maintain accurate customer records
• Participate in ongoing training and development
• Work Saturday hours as scheduled (9AM–1PM CST or 8AM–12PM MTN)

What Makes You a Great Fit:

• High school diploma or equivalent
• 1–2 years of call center experience preferred
• Banking experience is a plus, but not required
• Strong communication and active listening skills
• Comfortable working on the phone for extended periods
• Positive attitude and a team-first mindset
• Ability to stay calm under pressure and manage multiple tasks
• Basic computer skills and ability to learn new systems quickly

Benefits:

• Medical
• Dental
• Vision
• Paid Time Off
• 401k

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

OUR BUSINESS

Triumph is a financial and technology company focused on payments, factoring, intelligence and banking. We are pioneering solutions that serve the transportation industry. Through the Triumph brand, our customers gain unrivaled efficiency, transparent and secure transactions, and improved access to working capital. Through TBK Bank, we provide personal and business banking solutions that strengthen local communities and fortify our transportation business. We create value by driving businesses and communities of all sizes toward the future.

We are proud to be an equal opportunity employer and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices on the basis of age, race, gender, color, religion, national origin, disability, sexual orientation, veteran status, or any other basis that is prohibited by federal, state or local law.

As a member of the Triumph team, you’re at the heart of an innovative, forward-thinking company that values collaboration, creativity and continuous learning. You’re not just an employee — you’re part of a team shaping the future. Being part of Triumph means striving for excellence while delivering with humility.

OUR CORE VALUES

We commit ourselves to:

• Transparency
• Respect
• Invest for the future
• Unique is good
• Mission is more than money
• People make the difference
• Humility
• FOCUS ON SERVING OTHERS

Philanthropic Vision

Our philanthropic vision is centered on four areas:

• Advocating for safety and justice
• Providing access to basic needs
• Supporting families
• Transforming communities