Customer Care Representative

TBK Bank, SSB; Brighton (CO); On-site; USD 23,419 - 33,062; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

401k

Job summary

TBK Bank, SSB seeks a friendly Customer Service Representative – Call Center to assist customers by phone and email with banking inquiries, account openings, and product information. You will be the voice of TBK Bank—delivering empathetic, accurate service in a fast-paced environment.

Ideal candidates have 1–2 years in a call center, strong communication, calm under pressure, and a team-first mindset. High school diploma or equivalent required; banking experience is a plus.

Qualifications

• High school diploma or equivalent.
• 1–2 years of call center experience preferred.
• Banking experience is a plus, but not required.
• Strong communication and active listening skills.
• Comfortable working on the phone for extended periods.
• Positive attitude and a team-first mindset.
• Ability to stay calm under pressure and manage multiple tasks.
• Basic computer skills and ability to learn new systems quickly.

Responsibilities

• Respond to customer interactions via phone and email with professionalism and empathy
• Listen to customer concerns and provide helpful solutions
• Assist customers with account opening and general banking inquiries
• Promote TBK Bank products and services when appropriate
• Keep management informed of unusual or recurring issues
• Ensure compliance with bank policies and regulatory requirements
• Suggest ways to improve service and processes
• Prepare and maintain accurate customer records
• Participate in ongoing training and development
• Work Saturday hours as scheduled (9:00 AM–1:00 PM CST or 8:00 AM–12:00 PM MTN)

Skills

Strong communication

Active listening

Calm under pressure

Team player

Basic computer skills

Education

High school diploma or equivalent

Job description

Overview

Join TBK Bank! At TBK Bank, a subsidiary of Triumph, we are a team of passionate, driven, collaborative, solutions-minded people dedicated to making a difference in our customers' lives and communities. Our mission is to do well and to do good at the same time by delivering excellent service with humility. We focus on providing exceptional customer service and seek friendly professionals who help customers achieve their financial goals.

Position

Job Title: Customer Service Representative – Call Center

Role Summary

Do you enjoy helping people and solving problems in a fast-paced environment? TBK Bank is looking for a friendly and motivated Call Center Agent to join our team. You will be the voice of TBK Bank—assisting customers by phone and email, answering questions, and providing top-notch support for their banking needs.

Day-to-Day Responsibilities

• Respond to customer interactions via phone and email with professionalism and empathy
• Listen to customer concerns and provide helpful solutions
• Assist customers with account opening and general banking inquiries
• Promote TBK Bank products and services when appropriate
• Keep management informed of unusual or recurring issues
• Ensure compliance with bank policies and regulatory requirements
• Suggest ways to improve service and processes
• Prepare and maintain accurate customer records
• Participate in ongoing training and development
• Work Saturday hours as scheduled (9:00 AM–1:00 PM CST or 8:00 AM–12:00 PM MTN)

Qualifications & Experience

• High school diploma or equivalent
• 1–2 years of call center experience preferred
• Banking experience is a plus, but not required
• Strong communication and active listening skills
• Comfortable working on the phone for extended periods
• Positive attitude and a team-first mindset
• Ability to stay calm under pressure and manage multiple tasks
• Basic computer skills and ability to learn new systems quickly

Compensation & Benefits

Compensation Range: Hourly $17.36 - $23.80. We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

About TBK Bank

TBK Bank, SSB is a Texas-state savings bank headquartered in Dallas, Texas. We offer commercial and consumer banking products focused on meeting client needs in Texas, Colorado, Kansas, New Mexico, Iowa and Illinois. We also serve a national client base with factoring, equipment lending, asset-based lending through Triumph’s Equipment Division; discount factoring through Triumph’s Factoring Division; insurance through Triumph’s Insurance Division, Inc.; and carrier and vendor payment solutions through TriumphPay.

We are an equal opportunity employer and do not discriminate in recruitment, hiring, training, promotion, or other employment practices on the basis of age, race, gender, color, religion, national origin, disability, sexual orientation, veteran status, or any other basis prohibited by federal, state or local law.

Our Purpose & Values

Our purpose is to create value by helping our team members thrive, our customers succeed, and our communities prosper. Our core values include transparency, respect, investing for the future, uniqueness, mission beyond money, people make the difference, and humility. We focus on serving others and aim to do the most good in areas of greatest need through our philanthropic initiatives, locally and globally, including training future leaders, establishing viable communities, giving people a second chance, and serving the less fortunate.