Banking Call Center Specialist

Automatic Data Processing, Inc.; Florence (OR); On-site; USD 24,000 - 33,000; Full time

Job summary

Oregon Pacific Bank in Florence, OR, is hiring for a Call Center Rep I or II to handle incoming calls, direct inquiries, and support Online Banking functions. This on-site position requires a high school diploma and ~1 year of customer service or call center experience, preferably in banking, with a strong emphasis on accuracy and client service.

The role involves processing payments and assisting in debit card operations, while maintaining compliance with federal and state banking rules.

Qualifications

• Education: High School Graduate or equivalent.
• Experience: 1 year customer service or call center experience; banking knowledge preferred.

Responsibilities

• Answer client calls in a professional tone and manner.
• Assist in Banking On-Call, Online Banking and Online Bill Pay functions.
• Resolve debit card transaction concerns with clients and coworkers.
• Open and distribute daily mail; log returned mail and route for corrections.
• Prepare Operations certifications and process restitution payments.
• Review debit card order reports for accuracy.
• Handle departmental supply orders and back-up duties (wire transfers, GL balancing, file maintenance).
• Assist with new account mailings and ensure adherence to banking regulations.

Skills

Teamwork

Oral communication

Phone system

Customer service

Stress tolerance

Policy interpretation

Tact & diplomacy

Basic math

MS Office

Education

High School Diploma or equivalent

Job description

Oregon Pacific Bank in Florence, OR, is hiring for a Call Center Rep I or II to handle incoming calls, direct inquiries, and support Online Banking functions. This on-site position requires a high school diploma and ~1 year of customer service or call center experience, preferably in banking, with a strong emphasis on accuracy and client service.

The role involves processing payments and assisting in debit card operations, while maintaining compliance with federal and state banking rules.