Call Center Rep I or II

Lane Help; Florence (OR); On-site; USD 34,000 - 52,000; Full time

Job summary

Oregon Pacific Bank is seeking a customer service/call center professional to answer incoming calls, direct inquiries, and support Banking On-Call, Online Banking, and Online Bill Pay functions from Florence, Oregon. The role requires at least 1 year in customer service, with general banking knowledge preferred.

You will handle debit card concerns, assist with mail and routine operations, and help ensure adherence to bank policies and regulatory requirements.

Qualifications

• Education: High School Graduate or equivalent
• Experience: 1 year customer service or call center experience. General banking knowledge preferred

Responsibilities

• Answer client calls in a professional tone and manner
• Assist in the operations of Banking On-Call, Online Banking and Online Bill Pay functions
• Work with clients and coworkers to resolve debit card transaction concerns
• Open and distribute daily mail, log returned mail and distribute to appropriate department for corrections
• Prepare Operations certifications
• Process victim restitution payments
• Review debit card order report for accuracy and problems
• Departmental Supply Orders
• Back-up Wire Transfer Verification
• GL Balancing File Maintenance
• Assist with new account mailings
• Become knowledgeable of bank compliance rules and adhere to Federal and State banking regulations relating to this position
• Follow all Bank compliance policies and procedures relating to this position
• Other duties as assigned to meet client and operational needs

Skills

Teamwork

Communication

Phone system

Customer service

Stress management

Policy interpretation

Diplomacy

Math skills

Microsoft Office

Education

High School Diploma or equivalent

Job description

Oregon Pacific Bank Oregon Pacific Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, age, religion, national origin, physical or mental disability, or veteran's status.

JOB SUMMARY

To answer incoming telephone calls, direct calls to proper person and/or department, and resolve client inquiries.

JOB SPECIFICATIONS

Education: High School Graduate or equivalent Experience: 1 year customer service or call center experience. General banking knowledge preferred

ESSENTIAL FUNCTIONS

• Answer client calls in a professional tone and manner
• Assist in the operations of Banking On-Call, Online Banking and Online Bill Pay functions
• Work with clients and coworkers to resolve debit card transaction concerns
• Open and distribute daily mail, log returned mail and distribute to appropriate department for corrections
• Prepare Operations certifications
• Process victim restitution payments
• Review debit card order report for accuracy and problems
• Departmental Supply Orders
• Back-up Wire Transfer Verification
• GL Balancing File Maintenance
• Assist with new account mailings
• Become knowledgeable of bank compliance rules and adhere to Federal and State banking regulations relating to this position
• Follow all Bank compliance policies and procedures relating to this position
• Other duties as assigned to meet client and operational needs

SKILLS

• Ability to work with others in a team environment
• Ability to communicate orally in an effective manner
• Competency in operating and handling multi-line phone system
• Competency in providing exemplary client service in a professional manner
• Ability to tolerate stress in a fast-paced environment
• Ability to interpret bank policies and procedures to clients
• Ability to deal with clients under circumstances requiring tact and diplomacy
• Competency in basic mathematical skills such as calculating interest and percentages
• Ability to operate Microsoft Office products

RELATIONSHIPS

Responsible to the Operations Support Manager for the fulfillment of functions and responsibilities.

Assist department managers, officers, and st Equal employment opportunity, including veterans and individuals with disabilities. PI288202258