Banking Call Center Associate - Part-Time Customer Support

Farmers-and-Merchants-Bank-of-Long-Beac; Seal Beach (CA); On-site; USD 22,000 - 33,000; Part time

Job summary

Farmers and Merchants Bank of Long Beach is seeking a part-time Call Center Associate in Seal Beach, CA. You will provide prompt, accurate customer service by phone, assist with account servicing, and explain products and services while following bank policies and regulatory requirements.

The role requires strong communication, accuracy, and the ability to resolve issues, document interactions, and escalate suspected fraud when appropriate.

Qualifications

• High school diploma or equivalent required.
• Previous banking or call center experience preferred.
• Knowledge of banking products and services.

Responsibilities

• Provide timely customer service via telephone and assist with account servicing.
• Process customer service requests and account transactions per policy.
• Document interactions and complete service requests accurately.
• Escalate suspected fraud and elder financial abuse as required.
• Meet performance expectations for service, quality, and productivity.

Skills

Banking knowledge

Customer service

Call center

Education

High school diploma

Tools

CRM software

Job description

Farmers and Merchants Bank of Long Beach is seeking a part-time Call Center Associate in Seal Beach, CA. You will provide prompt, accurate customer service by phone, assist with account servicing, and explain products and services while following bank policies and regulatory requirements.

The role requires strong communication, accuracy, and the ability to resolve issues, document interactions, and escalate suspected fraud when appropriate.