Banking Associate I

Bank-of-Utah; Heber City (UT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Great work-life balance

Mon-Fri schedule

Medical, dental and vision plans

401(k) with match up to 5%

12 paid holidays + PTO

Volunteer opportunities

Awards and recognition

Job summary

Bank of Utah is seeking a Banking Associate I at the Heber City branch to deliver accurate transactions and exceptional service. You will build client trust, develop core banking knowledge, and contribute to a safe and positive branch experience.

The role supports a M-F schedule at 620 W 100 S, Heber, UT, with opportunities to learn and advance within a community-focused bank.

Qualifications

• Customer service experience preferred.
• Strong attention to detail and ability to follow established procedures.
• Ability to work scheduled branch hours, including opening and closing shifts.

Responsibilities

• Process routine account transactions and inquiries in person and by phone.
• Handle cash with accuracy and maintain security and dual control standards.
• Provide courteous, solutions-oriented service and support client questions.
• Address and resolve conflicts through active listening and problem-solving.
• Grow knowledge of bank products and services to assist clients.

Skills

Customer service experience

Education

High school diploma

Job description

Thanks for your interest in applying to the Bank of Utah. My name is Jill Winsor, and I work as Banking Manager. As an introduction to our company, the Bank of Utah was founded in 1952, and is one of Utah’s largest privately owned community banks. We were named S&P Global Top 20 Bank two years in a row and a Top 100 Fastest Growing Company.

Our Mission Statement:

We strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.

Job Opening Details:

If our mission statement piques your interest, we encourage you to apply for the currently open position of Full-Time Banking Associate Ito work M-F, atour Heber City Branch located at 620 W 100 S, Heber, UT. The Banking Associate I creates the first and lasting impression for clients by delivering accurate transactions, exceptional service, and building trust through every interaction. The Banking Associate I develops core banking knowledge and sound judgment while contributing to a safe, reliable, and positive branch and client experience.

Qualifications

Education

• High school diploma or equivalent required.

Experience & Requirements

• Customer service experience preferred.
• Ability to work scheduled branch hours, including opening and closing shifts.
• Demonstrated ability and willingness to learn.
• Strong attention to detail and ability to follow established procedures.
• Strong interpersonal skills with the ability to build rapport and connect with individuals.
• Effective problem-solving and critical thinking skills.
• Highly motivated and goal-oriented.
• Must be at least 18 years of age.

Key Responsibilities

Client & Transaction Support

• Process routine account transactions and inquiries both in person and over the phone.
• Accurately handle, organize, and count cash while maintaining strict security, dual control standards, and professionalism during every client transaction
• Provide courteous, solutions-oriented service and support the resolution of client questions or concerns.
• Proactively address and resolve conflicts through active listening and collaborative problem-solving, escalating concerns when necessary.
• Grow knowledge of the bank’s products and services, applying it to help clients with everyday banking needs.

Operational Execution

• Execute daily operational responsibilities in accordance with regulatory requirements, compliance standards, and bank policies and procedures.
• Perform assigned branch opening and closing procedures.
• Partner with the Branch Banking Manager on operational tasks and reporting.
• Recognize indicators of fraud, irregular activity, or policy exceptions and elevate concerns appropriately.
• Adhere to all regulatory requirements, compliance standards, and bank policies at all times- (BSA/AML, KYC, CIP, MIL, CTR, UAR)
• Exercise sound judgment within established guidelines to help minimize operational and reputational risk.
• Promote consistent service excellence through effective teamwork and communication.
• Demonstrate coachability, accountability, and a willingness to learn.
• Seek out learning opportunities to strengthen skills and prepare for increased responsibility.
• Demonstrate accountability in driving and supporting branch performance goals.

Benefits of Working with Us:

Bank of Utah's comprehensive benefits package includes:

• Great work-life balance, with a Monday-Friday schedule
• Competitive pay and benefits, including medical, dental and vision plans
• 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met)
• 12 paid bank holidays + paid time off, including paid parental leave
• Volunteer opportunities to make a difference in the communities where you work and live
• Awards and recognition to celebrate you and your colleagues for living the bank's values

The wage listed is within the range associated with this position. Actual compensation will be based on qualifications and experience.