Bank Teller Supervisor: Lead CSR Team & Drive Service

1st Source Corporation; Wyoming; On-site; USD 65,000 - 90,000; Full time

Job summary

1st Source Corporation in Wyoming is seeking a Retail Management supervisor to lead the CSR team, direct transactions, and coordinate schedules. You will train staff, ensure compliance, and drive customer service excellence while supporting sales goals across locations.

This on-site role requires strong communication, supervision experience, and the ability to work in a fast-paced banking environment. You will mentor colleagues, conduct performance reviews, and partner with branch leadership to

Qualifications

• Three or more years of retail banking experience preferred.
• Minimum of two years CSR experience or equivalent retail or cash handling.
• Customer service experience required.
• Prior supervisory experience preferred.
• Ability to have crucial conversations with staff.

Responsibilities

• Leads the CSR team in accordance with security safeguards and bank policies.
• Oversees banking center operations in the absence of the Banking Center Manager.
• Supervises and schedules staff, including hiring, performance, discipline, and terminations.
• Resolves routine procedural and processing issues with CSR team.
• Ensures CSR team meets all established goals and cross-sells bank products.
• Maintains client relationships and referrals, supports sales goals.

Skills

Customer service

Supervisory experience

Team leadership

Crucial conversations

Attention to detail

Cross-selling

Verbal communication

Problem-solving

Multitasking

Confidentiality

Education

Some college

Customer service training

Tools

MS Office

Cash handling systems

Job description

1st Source Corporation in Wyoming is seeking a Retail Management supervisor to lead the CSR team, direct transactions, and coordinate schedules. You will train staff, ensure compliance, and drive customer service excellence while supporting sales goals across locations.

This on-site role requires strong communication, supervision experience, and the ability to work in a fast-paced banking environment. You will mentor colleagues, conduct performance reviews, and partner with branch leadership to