Banking Center Supervisor: Lead CSR & Sales

1st Source Corporation; South Bend (IN); Hybrid; USD 42,000 - 66,000; Full time

Job summary

1st Source Corporation in South Bend, IN, is seeking a Teller Supervisor (CSR Supervisor) at Portage Avenue Banking Center. You will supervise the CSR team, coordinate schedules, and guide training to ensure exceptional customer service.

Role requires leading the team within bank policies, supporting sales goals, cross-selling services, and maintaining strong client relationships. Travel to various locations may be required; on-site presence is expected.

Qualifications

• Three or more years of retail banking experience preferred.
• Minimum two years CSR experience or equivalent retail or cash handling required.

Responsibilities

• Lead the CSR team in accordance with bank policies, safeguards and guidelines.
• Oversee banking center in the absence of the Banking Center Manager.
• Supervise and schedule staff; participate in interviews, hiring, performance appraisals and discipline.
• Assist CSR team to resolve routine procedural and processing issues.
• Promote products and services; refer clients to appropriate colleagues as needed.
• Cultivate customer relationships and effectively cross-sell bank products.
• Assist banking center team in operational duties (cash handling, balancing ATM, vault, end-of-day).
• Build client loyalty and deliver exceptional customer service; address clients by name.
• Participate in retail sales programs to meet goals; attend meetings and community projects.

Skills

Customer service

Supervisory experience

Crucial conversations

Attention to detail

Teamwork

Cross-selling

Communication skills

Multi-tasking

Prolonged standing

Education

Some college preferred

Tools

MS Office

Job description

Teller Supervisor (CSR Supervisor), Portage Avenue Banking Center, South Bend, IN

Job Category: Retail Management

Requisition Number: TELLE004371

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• Posted : August 21, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Portage Avenue Banking Center
3655 Portage Ave
South Bend, IN 46628, USA

Description

POSITION SUMMARY
Responsible for supervising and directing the transaction activities of the CSR team, coordinates their schedules and guides their training and development.

ESSENTIAL REQUIREMENTS

• Leads the CSR team in accordance with established security safeguards, bank policies and procedures and guidelines.
• In the absence of the Banking Center Manager, is responsible for overseeing the banking center.
• Responsible for the supervision and scheduling of assigned staff and exercises the usual authority concerning interviewing, hiring, performance appraisals, discipline, promotions, salary recommendations and terminations.
• Works with CSR team to help resolve routine procedural and processing issues.
• Ensures the CSR team meets all established goals.
• Identifies client needs uncovered during business interactions and/or conversations, promotes products and services and refers clients to the appropriate bank colleague if needed.
• Cultivates customer relationships, initiates referrals and effectively cross-sells bank products and services.
• Assists banking center team in operational duties (ie., safe deposit, cash machine, balancing the ATM, vault and end of day work).
• Builds client loyalty; establishes client relationships, including addressing each client by name.
• Consistently delivers exceptional customer service to each and every client.
• Adheres to established bank policies, procedures and guidelines.
• Participates in retail sales programs to help meet personal and banking center goals.
• Actively participates in team meetings and participates in community projects and appropriate educational programs related to the position.
• Helps the Banking Center Manager in supporting and driving sales goals.
• Assists Banking Center Manager in audits and reporting as requested.
• Regular and predictable attendance is an essential requirement of the position.
• Responsible for the completion of all compliance training related to the position.
• Understands all applicable laws and regulations that apply to the position and complies with the requirements.

NON-ESSENTIAL FUNCTIONS
Performs all other duties as assigned.

EXPERIENCE/SKILLS

• Three (3) or more years of retail banking experience preferred. Minimum of two (2) years CSR experience or equivalent retail or cash handling is required.
• Customer service experience required.
• Prior supervisory experience preferred.
• Ability to have crucial conversations with staff.
• High degree of attention to detail.
• Ability to cross-sell bank products and services.
• Good written and verbal communication skills.
• Good problem-solving skills.
• Ability to work in a team atmosphere.
• Ability to stand for prolonged periods of time.
• Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.
• Ability to handle multiple tasks in a fast-paced environment.

EDUCATION
One (1) - three (3) years college preferred.

TRAVEL REQUIREMENTS
Ability to travel to all locations as needed for meetings, projects, training, seminars, etc.

PHYSICAL DEMANDS
Thephysical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.

EQUIPMENT
MS Office PC, fax, phone and standard office equipment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.