Customer Service Supervisor – New Accounts Leader

Stockman-Bank-of-Montan; Manhattan (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

Stockman Bank is seeking a Customer Service Supervisor in Manhattan, MT to lead the branch's CSR team and ensure exceptional customer service. You will oversee new accounts, account maintenance, and cross-sell banking products while coordinating daily operations and training.

The role requires strong communication, organization, and prior financial service experience management. Local market knowledge and a customer-focused approach are essential for success.

Qualifications

• Strong commitment to providing exceptional customer service.
• High School diploma or equivalency.
• 1-2 years previous financial institution/customer service experience
• Strong communication and organizational skills.

Responsibilities

• Supervise new accounts personnel and receptionist for the branch.
• Assist with training of customer service personnel as needed.
• Establish clear performance expectations and conduct annual review of CSR staff.
• Responsible for quality customer service delivery of all CSR staff.
• Refer operational issues/concerns to Operations Officer as needed.
• Resolve customer account problems at the request of either the customer or employee.
• Gather and verify data for reports, in response to problems or inquiries.
• Update deposit rates and lobby PC display.
• Prepare documentation for all deposit accounts.
• Accept wires, transfers, stop payments, change of addresses; order checks, ATM and debit cards.

Skills

Customer service

Communication

Organizational skills

Leadership

Sales skills

Education

High School diploma or equivalent

Job description

Stockman Bank is seeking a Customer Service Supervisor in Manhattan, MT to lead the branch's CSR team and ensure exceptional customer service. You will oversee new accounts, account maintenance, and cross-sell banking products while coordinating daily operations and training.

The role requires strong communication, organization, and prior financial service experience management. Local market knowledge and a customer-focused approach are essential for success.