Bank Teller Supervisor: Growth, Service & Training

Capitolbank; Madison (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Capitolbank is seeking a Retail Supervisor in Madison, Wisconsin. This role involves leading and coaching a high‑performing teller team to ensure service excellence and operational accuracy. The Supervisor will manage daily branch operations, conduct performance evaluations, and support training across all locations.

The ideal candidate is skilled in both banker and teller duties, adept at handling customer escalations, and committed to achieving deposit growth and new account goals. Full proficiency in bank policies and procedures is essential.

Qualifications

• Full proficiency in banker and teller duties.
• Ability to manage branch scheduling and operations.
• Knowledge of bank policies and compliance standards.

Responsibilities

• Lead and support teller team to ensure exceptional service.
• Oversee daily teller operations for accuracy and compliance.
• Handle customer escalations in a professional manner.

Skills

Leadership

Customer service

Operational accuracy

Coaching

Problem-solving

Job description

Capitolbank is seeking a Retail Supervisor in Madison, Wisconsin. This role involves leading and coaching a high‑performing teller team to ensure service excellence and operational accuracy. The Supervisor will manage daily branch operations, conduct performance evaluations, and support training across all locations.

The ideal candidate is skilled in both banker and teller duties, adept at handling customer escalations, and committed to achieving deposit growth and new account goals. Full proficiency in bank policies and procedures is essential.