Bank Teller & Customer Success Specialist

Peoples Bank; Pikeville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Peoples Bank in Pikeville, KY is seeking a customer-focused Teller to provide exceptional service and support to local customers. You will handle deposits, withdrawals, and basic account maintenance while promoting bank products.

We value accuracy, integrity, and teamwork, with opportunities for development within a community-focused culture. The role requires standing for extended periods and lifting up to 25 lbs as needed, contributing to a collaborative branch environment.

Qualifications

• High School Diploma or GED required.
• Minimum 1-year related experience in customer service.
• Ability to work in a fast-paced environment with high accuracy and close attention to detail.
• Proficient in basic computer operations and standard applications.
• Excellent verbal and written communication skills.
• Positive and professional attitude; proven team player.
• Daily reliable transportation.
• Must be able to lift up to 25 lbs. consistently.
• Must be able to travel to attend internal education and meetings, which may include overnight stay.

Responsibilities

• Deliver superior customer service with a friendly demeanor and willingness to help.
• Develop and retain the customer base; greet customers by name and be responsive.
• Maintain confidential handling of customer information.
• Process deposits and withdrawals; verify amounts and endorsements.
• Research and resolve customer issues using available resources; follow up on resolutions.
• Initiate conversations to uncover customer needs and refer to branch partners.
• Make sales calls to clients and prospects to meet referral goals and document activities.
• Achieve or exceed sales referral goals and maintain knowledge of all products/services.
• Ensure security, risk management, and compliance with policies and procedures.

Skills

Excellent verbal & written com‑m

Team player

Trustworthy & confidential

Attention to detail

Customer service oriented

Proficient in basic computer ops

Education

High School Diploma or GED

Job description

Peoples Bank in Pikeville, KY is seeking a customer-focused Teller to provide exceptional service and support to local customers. You will handle deposits, withdrawals, and basic account maintenance while promoting bank products.

We value accuracy, integrity, and teamwork, with opportunities for development within a community-focused culture. The role requires standing for extended periods and lifting up to 25 lbs as needed, contributing to a collaborative branch environment.