Bank Teller: Customer Service & Cash Handling

Glacier Bancorp, Inc.; Morgan (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

PTO

Paid holidays

EAP

Profit sharing

Job summary

First Community Bank of Utah Morgan branch is seeking a full-time teller to handle daily cash transactions, greet customers, and promote banking products. You will balance the cash drawer, ensure accuracy, and deliver excellent service in a fast-paced environment.

The role emphasizes compliance, security, and customer satisfaction, with regular training and performance discussions. A high school diploma and cash handling experience are required, with strong communication and math skills

Qualifications

• High School Diploma or GED
• Prior Cash Handling Experience
• Excellent communication and time management skills
• Customer satisfaction - Courtesy, tact and diplomacy are essential elements of job
• Basic PC knowledge
• Attention to detail and mathematical skills

Responsibilities

• Conduct customer’s financial transactions within time limits and established guidelines (deposits, withdrawals, check cashing, loan payments, sales of official checks & money orders, and other duties as assigned)
• Balance accurately and maintains cash limits of his/her drawer on a daily basis
• Take an active role in branch programs by greeting all customers, learning their names and meeting their banking needs by introducing new products and services
• Go the ‘extra mile’ to build trust relationships, customer loyalty and satisfaction
• Comply with regulatory requirements
• Manage risk in every transaction and detect fraudulent transactions to prevent loss
• Resolve customer issues and provide relevant assistance
• Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers
• Represent FCBU in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, punctuality, flexibility, and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.
• Responsible for timely completion of all required compliance and security training implemented by GBCI and FCBU
• Must comply with applicable laws and regulations, including but not limited to: the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Adhere and support the FCBU Values & Purpose
• Keeps management appropriately informed of area activities and of any significant problems
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect towards external customers as well as internal customers (all organization personnel)
• Professionally answer phones within a timely manner, greeting all customers, learning their names, discussing reasonable solutions by having a solid understanding of bank products and services, demonstrating leadership to resolve customer issues and provide relevant assistance while being courteous and respectful
• Attends and participates in weekly or bi-weekly One-on-Ones, as well as meeting and trainings as required. Promote behaviors to support and track Key Performance Indicators
• Additional duties as requested or assigned
• Additionally, knowledge, skill and ability items

Skills

Excellent communication

Time management

Customer service

Education

High School Diploma or GED

Tools

Basic PC knowledge

Job description

First Community Bank of Utah Morgan branch is seeking a full-time teller to handle daily cash transactions, greet customers, and promote banking products. You will balance the cash drawer, ensure accuracy, and deliver excellent service in a fast-paced environment.

The role emphasizes compliance, security, and customer satisfaction, with regular training and performance discussions. A high school diploma and cash handling experience are required, with strong communication and math skills