Bank Teller & Customer Experience Specialist

Centralbancompany; Ozark (MO); On-site; USD 31,000 - 37,000; Full time

Job summary

Central Bank of the Ozarks seeks a full-time Teller to provide daily cash handling and customer service for deposits, withdrawals, and payments. You will cross-sell suitable banking products and maintain accurate cash drawers while ensuring compliance with Bank Secrecy Act and related regulations.

The role requires high school diploma or GED, basic math, and strong English communication. Ability to operate various teller and office equipment and maintain a professional customer relationship is

Qualifications

• High school Diploma or GED required.
• Cash handling and/or customer service experience preferred.
• Basic math skills, PC and typing skills, and ability to count U.S. currency required.
• Basic 10-key skills. Typing 25 wpm.
• Attention to detail and high degree of accuracy required.
• Ability to maintain regular and punctual attendance.
• Ability to read, write, and speak English. Effective oral and written communication skills.
• Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
• Look for sales and referral opportunities in a "needs based" selling environment.
• Must possess good judgment skills and the ability to handle confidential information.
• Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices.

Responsibilities

• Provide teller and savings/checking account services (deposits, withdrawals, payments) and greet customers.
• Cross-sell bank products and services aligned with customer needs.
• Maintain cash drawer within limits and balance daily.
• Prepare forms for Bank Secrecy Act (BSA) compliance and obtain necessary documentation.
• Acquire and maintain knowledge of regulatory issues (BSA, Regulation CC, E, DD, P).
• Maintain secure handling of cash, negotiables, and confidential records.
• Provide exemplary customer service in person and by telephone; resolve issues tactfully.
• Assist in sales programs to generate new customers and expand relationships.
• Occasionally handle vault/ATM balancing and new account duties as assigned.

Skills

Cash handling

Customer service

Attention to detail

Effective communication

Sales referrals

Regulatory/compliance awareness

Education

High school Diploma or GED

Job description

Central Bank of the Ozarks seeks a full-time Teller to provide daily cash handling and customer service for deposits, withdrawals, and payments. You will cross-sell suitable banking products and maintain accurate cash drawers while ensuring compliance with Bank Secrecy Act and related regulations.

The role requires high school diploma or GED, basic math, and strong English communication. Ability to operate various teller and office equipment and maintain a professional customer relationship is