Teller

Central-Bank-c44c5195; Ozark (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

Central Bank of the Ozarks is seeking a part-time Teller to handle daily deposits, withdrawals, and routine banking tasks. You will greet customers, cross-sell services, and maintain accurate cash drawers while following BSA and security procedures.

The role requires attention to detail, basic math, and strong English communication. This position offers on-site work with morning hours and some Saturdays.

Qualifications

• High school diploma or GED required.
• Cash handling and/or customer service experience preferred.
• Basic math, PC and typing skills required.
• Ability to read, write and speak English; good communication.
• Part-time schedule: 8:45am–1:00pm with some Saturdays; 25 hours weekly.

Responsibilities

• Provide teller and savings account services including deposits, withdrawals, payments, and cross-selling.
• Maintain cash drawer and balance daily; handle vault operations.
• Deliver exemplary customer service in person and by phone; resolve issues.
• Refer customers to other bank units for traditional and non-traditional products and services.
• Maintain compliance with BSA and bank policies; secure records.

Skills

Cash handling

Customer service

Attention to detail

English communication

Sales ability

Education

High school Diploma or GED Certificate

Tools

PC

Typing

10-key

Currency counter

Job description

Provides a variety of teller and savings/checking account services such as handling deposits, withdrawals, payments, greeting customers and maintaining accounts. Operates a variety of office equipment. Explores customer needs and cross-sells services that are in the best interest of the customer. Makes appropriate referrals to other business units for traditional and non-traditional banking products and services. Provides superior service to customers. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters.
Maintain cash drawer within prescribed limits. Purchase from and sell money to vault as needed.
Accurately count, receive and disburse cash and accurately handle mutilated and bait currency.
Verify and balance assigned cash drawer daily. Maintain cash over and short record. Assist in identifying cash offages. Maintain cash drawer variances within Central Bank of the Ozarks guidelines.
Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers.
Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
Acquire and maintain thorough understanding of security procedures; practice established procedures. Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures.
Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly.
Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to our customers, and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy. Look for creative ways to make customers feel appreciated and special.
Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer.
Actively participate in sales program; attend appropriate sales training; utilize sales program initiatives; work with manager to set sales goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services.
Participate in sales programs to generate new customers and expand relationships with existing customers.
Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements.
Acquire and maintain knowledge of all bank products and services.
Complete or attend all required training.
Assist others in the department/facility as needed and/or directed. May be assigned vault and/or ATM balancing responsibilities. May be assigned new account responsibilities. May be assigned other duties and responsibilities. May be assigned work or training at other assign

Requirements

High school Diploma or GED Certificate
Cash handling and/or customer service experience preferred
Basic math skills, PC and typing skills, and the ability to count U.S. currency required

Basic 10-key skills. Typing 25 wpm.

Attention to detail and high degree of accuracy required

Ability to maintain regular and punctual attendance
Ability to read, write, and speak English. Effective oral and written communication skills
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner
Look for sales and referral opportunities in a \"needs based\" selling environment
Must possess good judgment skills and the ability to handle confidential information
Ability to work quickly and accurately, to analyze information and make decisions
Willingness to assume additional responsibilities/duties/projects as they arise
Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Position Type

Part Time - Regular

Work Hours

8:45am-1:00pm Monday - Friday, Minimum of 3 Saturdays a month 8:30am - 12:15pm

Standard Hours

25

Area of Interest

Retail Bank Services

Work Location Options

On-Site

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