Bank Teller & Customer Experience Specialist

First Bank & Trust Company; Bristol (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO 20 days/year

11 paid holidays

Health, dental, and vision insurance

401K/ESOP plan

Life insurance

Long-term disability

Job summary

First Bank and Trust in Bristol, TN seeks a Teller to provide superior customer service, handle deposits and withdrawals, and promote bank products. The role emphasizes accuracy in cash handling and compliance with banking policies while assisting customers in person, by phone, or email.

The successful candidate will have a high school diploma (associate degree preferred) and strong communication and interpersonal skills. Full-time position with benefits is available.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in Accounting, Business, Finance, Communications, and/or Marketing – preferred.

Responsibilities

• Greet and assist customers with exceptional customer service.
• Assist customers with deposits, withdrawals, transfers, and other financial transactions.
• Provide excellent customer service by addressing inquiries and resolving issues.
• Maintain and balance a cash drawer accurately.
• Promote bank products and services to meet customer needs.
• Identify customer financial needs through active listening.
• Educate customers on digital banking tools and services.
• Collaborate with team members to meet customer service and operational goals.
• Stay updated on banking regulations, product changes, and industry trends to provide accurate information to customers.
• Ensure compliance with all banking policies, procedures, and regulations.
• Respond to customer inquiries in person, over the phone, or via email.

Skills

Customer service

Cash handling

Communication

Attention to detail

Interpersonal skills

Education

High school diploma or equivalent

Associate's degree – Accounting, Business, Finance, Communications, and/or Marketing – preferred

Tools

Banking software

Job description

First Bank and Trust in Bristol, TN seeks a Teller to provide superior customer service, handle deposits and withdrawals, and promote bank products. The role emphasizes accuracy in cash handling and compliance with banking policies while assisting customers in person, by phone, or email.

The successful candidate will have a high school diploma (associate degree preferred) and strong communication and interpersonal skills. Full-time position with benefits is available.