Bank Teller & Customer Experience Pro

Seacoast National Bank; The Villages (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Seacoast National Bank seeks a customer-focused teller to handle a wide range of transactions, balance cash drawers, and deliver exceptional service. You will identify referral opportunities, educate customers on products, and maintain compliance with AML/BSA rules.

Full-time position requiring a flexible schedule, including weekends, with strong communication and independent work habits. Bilingual English/Spanish is preferred to assist a diverse customer base.

Qualifications

• High School diploma or equivalent required.
• Minimum of 6 months cash handling experience required.
• Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.
• Bilingual (English/Spanish) skills preferred.
• Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
• Demonstrate excellent communication (written and verbal) and interpersonal skills.
• Able to work independently and exercise a high degree of initiative.
• PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Responsibilities

• Process checks, cash and the sale of negotiable instrument transactions adhering to the bank's current policies and procedures.
• Ensure branch adherence to AML/BSA requirements and audit procedures to protect associates, clients, and bank assets.
• Proactively resolve customer concerns in a timely, professional and positive manner, escalating issues as needed.
• Balance cash drawer daily and monitor own work for accuracy.
• Follow management direction to resolve customer objections and retain the customer relationship.
• Adhere to Seacoast Bank’s Code of Conduct and safety procedures.
• May be assigned vault responsibilities.

Skills

Relationship building

Customer service

Sales awareness

Bilingual English/Spanish

Problem solving

Tech proficiency

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

PC Proficiency

Job description

Seacoast National Bank seeks a customer-focused teller to handle a wide range of transactions, balance cash drawers, and deliver exceptional service. You will identify referral opportunities, educate customers on products, and maintain compliance with AML/BSA rules.

Full-time position requiring a flexible schedule, including weekends, with strong communication and independent work habits. Bilingual English/Spanish is preferred to assist a diverse customer base.