Bank Teller: Customer Care & Cash Handling

First Horizon Bank; Mobile (AL); On-site; USD 30,000 - 38,000; Full time

Job summary

First Horizon Bank in Mobile, AL is seeking a Retail Teller to provide quality customer service and accurate daily processing of deposits, withdrawals, transfers and payments in a busy retail banking environment.

You will be the first point of contact for clients, handling cash with care, maintaining balance accuracy, and referring customers to other bank products when appropriate; on-site hours are Monday through Friday, with standard bank operations.

Qualifications

• High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience

Responsibilities

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
• Identify cross selling opportunities and refer clients/prospects to the appropriate team.
• Promote bank products and services to further enhance client relationships.
• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
• Perform all other job-related duties as assigned

Skills

Cash Handling

Customer Service

Education

High School Diploma or GED

Tools

Microsoft Office Suite

10-key Calculator

Coin Counter

Job description

First Horizon Bank in Mobile, AL is seeking a Retail Teller to provide quality customer service and accurate daily processing of deposits, withdrawals, transfers and payments in a busy retail banking environment.

You will be the first point of contact for clients, handling cash with care, maintaining balance accuracy, and referring customers to other bank products when appropriate; on-site hours are Monday through Friday, with standard bank operations.