Bank Teller & Client Solutions Specialist

First Financial Bankshares; Pontiac (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Employer-paid life and disability

401(k) match

Employee Stock Ownership Program (ESOP

Paid time off

11 Federal Reserve bank holidays

Tuition assistance

Professional development

Job summary

First Financial Bank is seeking a Teller/Customer Service Representative in Pontiac, IL. The role focuses on building client relationships, processing transactions, and guiding customers through account openings and loan products.

Ideal candidates bring cash-handling experience, strong communication skills, and a commitment to accurate, compliant service in a fast-paced retail banking environment.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service experience.
• Minimum 1 year of cash-handling experience.
• Teller experience preferred (6+ months).
• Strong customer service skills, including active listening and clear communication.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Ability to work occasional weekends and extended hours.
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.

Responsibilities

• Build Relationships: Get to know clients, understand their needs, and provide personalized service.
• Deliver Exceptional Service: Accurately process transactions while maintaining a positive and proactive approach.
• Ensure Accuracy: Process cash and check transactions with integrity and precision.
• Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like CDs and Money Market Accounts.
• Generate Leads: Identify client needs and seamlessly refer them to the appropriate banking professionals.
• Ensure Accuracy: Conduct cash and check transactions with integrity and precision when working behind the teller line.
• Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients.
• Solve Problems: Handle client concerns with professionalism and find effective solutions.
• Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.
• Collaborate: Be part of a respectful, supportive team that values accountability and innovation.

Skills

Customer service

Cash handling

Teller experience

Active listening

Clear communication

Financial product knowledge

Education

High school diploma or equivalent

Tools

Computers

Job description

First Financial Bank is seeking a Teller/Customer Service Representative in Pontiac, IL. The role focuses on building client relationships, processing transactions, and guiding customers through account openings and loan products.

Ideal candidates bring cash-handling experience, strong communication skills, and a commitment to accurate, compliant service in a fast-paced retail banking environment.