Bank Teller & Client Experience Specialist

Hancock Whitney Corp.; Bradenton (FL); On-site; USD 18,000 - 25,000; Full time

Job summary

Hancock Whitney in Bradenton, FL is seeking a frontline Teller to deliver exceptional service and help clients manage deposits, withdrawals, and account inquiries.

You'll promote digital banking solutions, refer clients to partners, and support daily financial center operations. The role requires cash-handling experience, a courteous demeanor, and compliance with banking regulations. Evening/weekend availability is expected.

Qualifications

• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.
• Must comply with all applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.

Responsibilities

• Deliver exceptional client interactions that emphasize accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs, including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.

Skills

Cash handling

Customer service

Sales/referral experience

Communication skills

Education

High School diploma or GED

Job description

Hancock Whitney in Bradenton, FL is seeking a frontline Teller to deliver exceptional service and help clients manage deposits, withdrawals, and account inquiries.

You'll promote digital banking solutions, refer clients to partners, and support daily financial center operations. The role requires cash-handling experience, a courteous demeanor, and compliance with banking regulations. Evening/weekend availability is expected.