Bank Teller & Client Experience Champion

Hancock Whitney Corp.; Lafayette (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hancock Whitney Corp. in Lafayette, LA, seeks a friendly teller to provide accurate, prompt service to clients while safeguarding funds. You will handle deposits, withdrawals, loan payments, and transactions, educate customers on digital banking, and refer opportunities to internal partners.

The role emphasizes risk compliance, teamwork, and contributing to a welcoming branch atmosphere. The position requires a HS diploma and at least 6 months of cash-handling or teller experience, with

Qualifications

• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.
• Must comply with all applicable banking laws and regulations, including the Bank Secrecy Act.

Responsibilities

• Deliver accurate, speedy client interactions with risk awareness.
• Handle deposits, withdrawals, money orders, and loan payments.
• Respond to client servicing requests and account maintenance inquiries.
• Build and grow client relationships through personalized interactions in person and by phone.
• Educate clients on digital banking solutions to promote self-service adoption.
• Refer clients to internal partners as needs are identified.
• Support branch operations including opening/closing, vault management, and balancing.
• Uphold risk management, compliance, and security standards.

Skills

Cash handling

Customer service

Sales referrals

Communication skills

Education

High School diploma or GED

Job description

Hancock Whitney Corp. in Lafayette, LA, seeks a friendly teller to provide accurate, prompt service to clients while safeguarding funds. You will handle deposits, withdrawals, loan payments, and transactions, educate customers on digital banking, and refer opportunities to internal partners.

The role emphasizes risk compliance, teamwork, and contributing to a welcoming branch atmosphere. The position requires a HS diploma and at least 6 months of cash-handling or teller experience, with