Bank Teller: Cash Handling & Customer Experience

First Horizon Bank; Lenoir (NC); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

HSA with company match

Parental leave

Tuition reimbursement

Mentor program

401(k) with match

Job summary

First Horizon Bank is seeking a teller to handle cash operations, deposits, withdrawals, transfers and ATM support. You will contribute to accurate cash management and provide excellent client service in a branch setting.

The role emphasizes adherence to audit policies, cross-selling of bank products, and ongoing training to stay current with regulatory requirements. A high school diploma or GED and cash handling experience are preferred.

Qualifications

• High school diploma or GED required.
• 6 months cash handling or teller experience preferred.
• Strong customer service and accuracy skills are required.

Responsibilities

• Handle a cash drawer with accurate cash controls following audit policies.
• Process deposits, withdrawals, transfers and loan payments for customers.
• Process miscellaneous transactions (bonds, money orders, etc.).
• Assist in daily balancing and processing of ATM transactions.
• Assist in verification of deposits at night and lobby depository.
• Assist with dual control vault responsibilities.
• Stay informed of operational updates to ensure regulatory compliance.
• Deliver excellent client experiences and resolve client issues promptly.
• Assist clients with select service needs to enhance overall service quality.
• Attend training and product knowledge sessions to improve client service and cross-sell opportunities.
• Promote bank products and services to strengthen client relationships.
• Comply with bank regulations, internal controls, and the First Horizon code of ethics.

Education

High School Diploma or GED

Cash handling experience (6 months)

Tools

Microsoft Office Suite

10-key calculator

Coin counter

Job description

First Horizon Bank is seeking a teller to handle cash operations, deposits, withdrawals, transfers and ATM support. You will contribute to accurate cash management and provide excellent client service in a branch setting.

The role emphasizes adherence to audit policies, cross-selling of bank products, and ongoing training to stay current with regulatory requirements. A high school diploma or GED and cash handling experience are preferred.