Bank Store Manager II - Lead Growth & Customer Experience

TD Bank Group; Pennsauken Township (NJ); On-site; USD 91,000 - 136,000; Full time

Job summary

TD Bank Group in Pennsauken, New Jersey invites applications for Store Manager II. This leadership role focuses on growing deposits, loans, and customer relationships while delivering an exceptional Employee and Customer Experience.

You will coach a store team, set goals, and ensure regulatory and risk controls are maintained. Candidates should bring 4+ years in retail or financial services leadership, strong financial analysis, and the ability to manage multiple priorities.

Qualifications

• Undergraduate degree or equivalent experience.
• 4+ years related experience in retail, customer service and/or financial services industries.
• 4+ years of leadership and coaching experience.
• Small Business and Consumer lending experience.
• Proven ability to manage competing priorities and strategic alignment.
• Strong financial analysis skills.
• Notary License (preferred).

Responsibilities

• Manage the service and advice team to deliver a positive customer and colleague experience.
• Lead, coach and develop a team on services, product and sales conversations and/or advice-giving service strategies and tactics to improve the overall customer experience.
• Escalate and resolve customer issues following guidelines and participate in negotiations where necessary.
• Promote the Bank’s presence in the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
• Build relationships by promoting a client/customer centered organization and proactively address customer needs.

Skills

Leadership

People management

Communication skills

Financial analysis

Customer service

Microsoft Office

Education

Undergraduate degree or equivalent experience

Job description

TD Bank Group in Pennsauken, New Jersey invites applications for Store Manager II. This leadership role focuses on growing deposits, loans, and customer relationships while delivering an exceptional Employee and Customer Experience.

You will coach a store team, set goals, and ensure regulatory and risk controls are maintained. Candidates should bring 4+ years in retail or financial services leadership, strong financial analysis, and the ability to manage multiple priorities.