Bank Operations Specialist — Customer Support & Compliance

Regal Bank; Bound Brook, Northern (NJ, KY); Hybrid; USD 44,000 - 54,000; Full time

Benefits offered by this job

Retirement plan

Health Insurance

Paid days off

Job summary

Somerset Regal Bank in Bound Brook, NJ is seeking an Operations Support associate for the Onsite Operations Department. You will provide in-person, email, and phone support; manage DDA activity, daily rejects, adjustments, and check processing; generate operational reports for staff and customers.

The role also handles overdrafts, forged/altered checks, ACH/Wire reviews, and monthly audits, with duties including printing account oversight and customer document handling. Onsite schedule applies.

Qualifications

• At least 1 year experience in branch or operations banking in a US bank.
• Familiarity with US banking consumer products and regulations preferred.
• Familiarity with Fiserv-Cleartouch software preferred.

Responsibilities

• Provide excellent in-person, email and telephone support to customers and employees for Operations Department services.
• Handle DDA activity and daily rejects; perform adjustments and check processing.
• Generate and distribute Business Analytics reports and notices to staff or customers.
• Oversee overdrafts, uncollected funds, forged/altered checks and related processing.
• Manage Harland Clarke checking printing; assist with ordering checks.
• Process ACH/Wire origination requests and review for errors in business online banking.
• Support monthly branch audits and review monthly Fiserv processing charges.

Skills

Banking experience

US banking products & regulations

Tools

Fiserv-Cleartouch

Job description

Somerset Regal Bank in Bound Brook, NJ is seeking an Operations Support associate for the Onsite Operations Department. You will provide in-person, email, and phone support; manage DDA activity, daily rejects, adjustments, and check processing; generate operational reports for staff and customers.

The role also handles overdrafts, forged/altered checks, ACH/Wire reviews, and monthly audits, with duties including printing account oversight and customer document handling. Onsite schedule applies.