Banking Operations Specialist

Somerset Regal Bank; Bound Brook (NJ); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Retirement plan

Health Insurance

Paid days off

Job summary

Somerset Regal Bank is seeking an on-site Operations Assistant in Bound Brook, NJ. You will provide in-person, email and phone support for Operations, handle daily DDA rejects, and manage various adjustments and check processing tasks.

You will generate analytics reports, oversee overdrafts, and assist with a range of operations duties. Strong organization and accuracy are essential, with eligibility for a retirement plan, health insurance and paid time off.

Qualifications

• At least one year experience working in branch or operations banking in a US bank.
• Familiarity with US banking consumer products and regulations preferred.
• Familiarity with Fiserv-Cleartouch software preferred.

Responsibilities

• Provide excellent in-person, email and telephone support to Somerset Regal Bank customers and employees for Operations Department services.
• Completion of the daily DDA Rejects.
• Adjustments including encoding correction(s) and check adjustments.
• Generate and distribute various Business Analytics reports and/or notices to appropriate staff members or customers.
• Oversee the daily handling/processing/submission of overdrafts and uncollected funds, returned deposited items, altered/fictious or forged check processing, file alterations report, duplicate item report and processing of Official Check Stop Payments.
• Manage and review the Harland Clarke checking printing account. Assist staff and customers in ordering and/or re-order personal and business checks.
• Initiate and follow through with the recovery process of forged and altered checks by submitting appropriate documentation to the clearing entity
• Review, approve, and address errors, if necessary, ACH origination requests submitted by business online customers
• Review, approve, and address errors, if necessary, Wire origination requests submitted by business online customers
• Search incoming levy requests for possible hits, advise branch to seize funds, notify levying entity, and turn over or return funds as required
• Provide direct assistance to the Operations Supervisor as needed
• Collect and review for accuracy, Monthly Branch Audit reports submitted from the branches and provide to the Retail Banking Manager
• Review and process monthly Fiserv processing charges provided by the President/CEO
• Generate and print daily reports from Snowflake/Business Analytics and distribute between branch staff, Operations staff and the Operations Supervisor
• Collect and scan customer documents to the Nautilus cold storage system
• Review and sort monthly "on hold" bank statements to appropriate departments including: Operations, Accounting, Marketing, the President/CEO, and branch offices.
• Provide support through maintenance, troubleshooting, correction and resolution in areas that include, but not limited to: Online Banking, Bill Payment, Mobile Banking, Telephone Banking, Zelle payment services, ACH (automated clearing house) i.e. payroll direct deposit, EFTs (electronic funds transfers), IRA (individual retirement accounts)
• Provide coverage to the reception area.
• Maintain current knowledge of all position related procedures and compliance.
• Comply with all Bank issued policies, including, but not limited to, the Information Security/Cybersecurity Policy, Acceptable Use Policy and Internet Access and E-Mail Use Policy, and any other information security and/or cybersecurity communications/directives received from management.
• Perform additional duties as assigned by management necessary to maintain an efficiently run office, including cross-training in other Department or Bank functions.
• Ability to work varied hours/days as business dictates.
• May travel to Bank or other locations for job related functions.

Skills

MS Word

MS Excel

Office equipment

Communication

Discretion

Organization

Attention to detail

Multitasking

Independent

US currency knowledge

Education

No specific degree required

Tools

Fiserv-Cleartouch

Job description

Somerset Regal Bank is seeking an on-site Operations Assistant in Bound Brook, NJ. You will provide in-person, email and phone support for Operations, handle daily DDA rejects, and manage various adjustments and check processing tasks.

You will generate analytics reports, oversee overdrafts, and assist with a range of operations duties. Strong organization and accuracy are essential, with eligibility for a retirement plan, health insurance and paid time off.