Bank Operations Pro: Payments, Treasury & Fraud

Pan American Bank & Trust; Melrose Park (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Pan American Bank & Trust is seeking a Bank Operations Specialist to support branches, departments, and electronic banking services. The role covers deposit operations, payment processing, treasury management, and customer support.

The position requires broad knowledge of Bank Operations, cross-training participation, and process-improvement initiatives to enhance efficiency and service.

Qualifications

• 3-5 years of related experience and/or training; financial institution clerical/background preferred.
• Intermediate experience in branch operation activities, terminology and products/services.
• Basic knowledge of related state and federal banking compliance regulations and bank policies.
• Basic computer/terminal skills; familiarity with host systems and office software.

Responsibilities

• Perform intermediate to advanced duties in operational functions including ACH, wire transfers, NSF/returned items, chargebacks, and cash letters.
• Support electronic banking and treasury management services such as Business Online Banking, remote deposit, and Positive Pay administration.
• Review and monitor operational exception reports and system alerts (ACH, Positive Pay, OFAC, mobile deposits).
• Respond to inquiries and ensure timely resolution with appropriate departments or individuals.
• Process, research, and resolve complex operational issues and customer service concerns with accuracy and efficiency.
• Maintain cross-functional knowledge through ongoing training to support flexibility and succession planning.
• Assist with fraud-related processes and dispute administration (check claims, fraud case documentation).
• Cover department functions during absences or peak periods (lockbox, wire support, treasury/electronic banking support, deposits).
• Perform routine reviews of operational work for accuracy, compliance, and policy adherence.
• Support data gathering, audits, exams, and department projects as assigned.
• Identify opportunities for workflow improvements and increased efficiency.
• Ensure compliance with bank policies, procedures, and applicable laws.

Skills

Bank Operations

Fraud Monitoring

Electronic Banking

Treasury Management

Customer Support

Tools

ACH Processing

Wire Transfer Processing

Online Banking

Job description

Pan American Bank & Trust is seeking a Bank Operations Specialist to support branches, departments, and electronic banking services. The role covers deposit operations, payment processing, treasury management, and customer support.

The position requires broad knowledge of Bank Operations, cross-training participation, and process-improvement initiatives to enhance efficiency and service.