Bank Operations Associate I

River Bank; Stoddard (WI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

Paid time off 18 days annually

Paid holidays

Volunteer hours

401(k) with employer match

Job summary

River Bank is seeking an Operations Associate I to support a busy Operations Department with customer service excellence. You will handle data entry, wire requests, and reconciliation activities while assisting branch staff and customers.

The role emphasizes attention to detail, problem solving under pressure, and adherence to BSA/OFAC and ACH regulations in a dynamic banking environment.

Qualifications

• High School diploma or GED required.
• Customer service experience is required.
• Prior banking experience is preferred.

Responsibilities

• Provide customer service support to internal and external customers.
• Process and balance activities and data entry for daily operations.
• Initiate and process wire requests and exemption items.
• Monitor account reconciliations and reviews of daily reports.
• Provide debit card support and card maintenance.
• Support branch staff and escalate operational issues as needed.
• Ensure compliance with BSA, OFAC, Regulation E, Regulation GG, and ACH Rules.

Skills

Customer service

Communication

Attention to detail

Organize workload

Problem solving

Education

High School diploma or GED

Tools

Banking software

Job description

Description

Do you thrive in a customer-focused environment, enjoy staying busy, and have a knack for details? If so, we'd like to talk with you!

Position Summary:

The Operations Associate I is responsible for providing customer service support to all internal and external customers of the River Bank Operations Department. This position is responsible for processing and balancing activities, including data entry to facilitate daily operations, initiating and processing wire requests, processing exemption items and monitoring account reconciliations.

Duties and Responsibilities:

• Handles NSF/Exception Item Processing, Foreign Item processing, Dormant check handling, Research Requests and other duties as needed.
• Provide support to branch staff; point of contact for escalation of operational issues.
• Provide debit card support to branch staff and customers and perform card maintenance.
• Reviews daily reports pertaining to transaction activity and fraud monitoring.
• Completes incoming and outgoing domestic and international wire transfer requests.
• Provide customer support for Business and Retail Online Banking and Mobile Banking applications.
• Responsible for CheckFree and Enfact case management.
• Responsible for review of Mobile and Merchant Capture deposits.
• Process mail, print and stuff notices and statements for customers.
• Follows policies and procedures; completes tasks correctly and on time; supports the Bank’s goals and values.
• Provides effective customer service and assists in resolving problems within given authority.
• Ensures compliance with all Bank policies and procedures, as well as applicable state and federal banking regulations including but not limited to: BSA and OFAC requirements, Regulation E, Regulation GG, and ACH Rules.
• Other duties as assigned.

Schedule

Monday-Friday rotating hours between 8:00am-5:30pm.

And if you're wondering where Stoddard is, it's just a quick 10-minute drive from La Crosse's southside!

Requirements

• High School diploma or GED.
• Customer service experience.

Desired Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Ability to organize and prioritize workload.
• Excellent computer skills.
• Ability to problem solve independently and work well under pressure.
• Strong attention to detail.
• Prior banking experience.

River Bank offers a robust benefits package including insurances such as health, dental, vision, life, long-term and short-term disability, and more. In addition to insurance benefits, new team members accrue Paid Time Off (PTO) at a rate equivalent to 18 days annually for full-time employees. River Bank also offers paid holidays, paid volunteer hours, and 401(k) with an employer match.

River Bank provides a diverse and inclusive work environment. We are an equal opportunity employer dedicated to hiring individuals with disabilities and protected veterans. EOE M/F/D/V