Bank Operations Associate I

River Bank; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO

Holidays

401(k) match

Job summary

River Bank is seeking an Operations Associate I to support the Operations Department with customer service, data entry, wire requests, and daily balancing. You will handle item processing, branch support, debit card maintenance, and online/mobile banking assistance.

Responsibilities include reviewing transaction activity and fraud monitoring, processing domestic and international wires, and ensuring compliance with BSA/OFAC, Regulation E, Regulation GG, and ACH Rules.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Strong attention to detail and ability to multitask.

Responsibilities

• Provide customer service support to internal and external customers.
• Process and balance daily activities, including data entry and wire requests.
• Support branch staff and escalate operational issues as needed.
• Handle debit card support and card maintenance for customers.
• Review daily transaction activity and fraud monitoring reports.
• Ensure compliance with BSA, OFAC, Regulation E, Regulation GG, and ACH Rules.

Skills

Customer service experience

Attention to detail

Communication skills

Banking experience

Data entry

Education

High school diploma or GED

Tools

MS Office

Excel

Job description

Description

Do you thrive in a customer-focused environment, enjoy staying busy, and have a knack for details? If so, we'd like to talk with you!

Position Summary:

The Operations Associate I is responsible for providing customer service support to all internal and external customers of the River Bank Operations Department. This position is responsible for processing and balancing activities, including data entry to facilitate daily operations, initiating and processing wire requests, processing exemption items and monitoring account reconciliations.

Duties and Responsibilities:

• Handles NSF/Exception Item Processing, Foreign Item processing, Dormant check handling, Research Requests and other duties as needed.
• Provide support to branch staff; point of contact for escalation of operational issues.
• Provide debit card support to branch staff and customers and perform card maintenance.
• Reviews daily reports pertaining to transaction activity and fraud monitoring.
• Completes incoming and outgoing domestic and international wire transfer requests.
• Provide customer support for Business and Retail Online Banking and Mobile Banking applications.
• Responsible for CheckFree and Enfact case management.
• Responsible for review of Mobile and Merchant Capture deposits.
• Process mail, print and stuff notices and statements for customers.
• Follows policies and procedures; completes tasks correctly and on time; supports the Bank’s goals and values.
• Provides effective customer service and assists in resolving problems within given authority.
• Ensures compliance with all Bank policies and procedures, as well as applicable state and federal banking regulations including but not limited to: BSA and OFAC requirements, Regulation E, Regulation GG, and ACH Rules.
• Other duties as assigned.

Schedule

Monday-Friday rotating hours between 8:00am-5:30pm.

And if you're wondering where Stoddard is, it's just a quick 10-minute drive from La Crosse's southside!

Requirements

• High School diploma or GED.
• Customer service experience.

Desired Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Ability to organize and prioritize workload.
• Excellent computer skills.
• Ability to problem solve independently and work well under pressure.
• Strong attention to detail.
• Prior banking experience.

River Bank offers a robust benefits package including insurances such as health, dental, vision, life, long-term and short-term disability, and more. In addition to insurance benefits, new team members accrue Paid Time Off (PTO) at a rate equivalent to 18 days annually for full-time employees. River Bank also offers paid holidays, paid volunteer hours, and 401(k) with an employer match.

River Bank provides a diverse and inclusive work environment. We are an equal opportunity employer dedicated to hiring individuals with disabilities and protected veterans. EOE M/F/D/V