Bank Lobby & Customer Service Specialist

Sunrise Banks; Saint Paul (MN); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Job summary

Sunrise Banks in Saint Paul, MN is seeking a friendly and organized front desk/office assistant to support lobby operations and customer service. You will answer and route calls, greet visitors, assist with account questions, and help with notary and debit card issuance as needed.

Requirements include a high school diploma or GED and at least 1 year of customer service experience; familiarity with Microsoft Office and a willingness to work with AI tools is preferred.

Qualifications

• High school degree or GED required.
• 1 year customer service experience required.
• Experience in the financial industry beneficial.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Ability to work effectively with AI tools and stay curious about new technologies.

Responsibilities

• Answer and route incoming calls; greet customers and visitors in a friendly manner.
• Provide information and assist with account questions or direct to appropriate department.
• Assist with safe deposit access and notary services as needed.
• Maintain lobby area; ensure brochures and signage are stocked and welcoming.
• Handle mail/courier runs and help with promotional events as required.
• Support various departments with special projects and vendor coordination.

Skills

Customer service

Phone etiquette

Microsoft Office

AI tools proficiency

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Sunrise Banks in Saint Paul, MN is seeking a friendly and organized front desk/office assistant to support lobby operations and customer service. You will answer and route calls, greet visitors, assist with account questions, and help with notary and debit card issuance as needed.

Requirements include a high school diploma or GED and at least 1 year of customer service experience; familiarity with Microsoft Office and a willingness to work with AI tools is preferred.