RELATIONSHIP BANKER - FLOATING

Sunrise Banks; Minneapolis (MN); On-site; USD 42,108 - 78,200; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) retirement plan

Paid PTO and parental leave

Job summary

Sunrise Banks is seeking a Relationship Banker to promote and cross-sell bank products to new and existing customers. The role will be based at the Como branch in St. Paul, with coverage across four branches in St. Paul and Minneapolis.

You must be bilingual (English/Spanish) with strong customer service and sales skills. Proficiency in MS Word, PowerPoint, Outlook and Teams is expected, and two years of customer service experience in or related to financial services is preferred.

Qualifications

• Bilingual English/Spanish required for verbal and written communication.
• Past customer service experience in financial services preferred.
• Proficient with Microsoft Word, PowerPoint, Outlook and Teams.

Responsibilities

• Promotes, counsels, cross-sells and provides maintenance services to new and existing customers to meet their needs.
• Complete application processes and paperwork for new accounts.
• Provides positive customer satisfaction by resolving questions and issues.
• Handles inquiries by phone or in person and conducts account research.
• Cross training of teller duties and coverage at any branch as needed.
• Promotes and sells loan products by interviewing customers to determine needs.

Skills

Bilingual English/Spanish

Customer service

Sales skills

MS Office (Word, PowerPoint, Outlook,+

AI tools familiarity

Education

High school or GED

College degree in business field preferred

Two years customer service experience

Financial industry experience preferred

Tools

Fiserv applications

Job description

University
Sunrise Banks - University Ave Office
200 University Ave W
St Paul, MN 55103, USA

University
Sunrise Banks - University Ave Office
200 University Ave W
St Paul, MN 55103, USA

Washington - Branch
Sunrise Banks - Washington Ave Office
525 Washington Ave No
Minneapolis, MN 55401, USA

Washington - Branch
Sunrise Banks - Washington Ave Office
525 Washington Ave No
Minneapolis, MN 55401, USA

At Sunrise Banks we are committed to a culture of trust and transparency that welcomes all.

POSITION SUMMARY

The Relationship Banker promotes and cross-sells bank products and services to new and existing customers to meet their needs and the bank’s growth objectives. Must be fully trained and maintain continuous knowledge of the functions of both teller and banker roles. Bilingual (English/Spanish) - fluency verbal and written required. Must be able and willing to work from any of our four branch locations in St. Paul and Minneapolis. Will be based at our Como branch in St. Paul.

ESSENTIAL FUNCTIONS

• Promotes, counsels, cross-sells and provides maintenance services to new and existing consumer and business customers to meet their needs.
• Complete application process and other required paperwork for new accounts
• Provides positive customer satisfaction by proactively assisting with account questions and resolving issues.
• Effectively handles customer inquiries by phone or in person, resolving questions, complaints and conducts account research.
• Provides additional services as needed or assigned.
• Safe Act Certification required (NMLS).
• Cross training of teller line duties required.
• Provides coverage at any branch as needed.
• Promotes and sells various loan products by interviewing customers to determine their needs.
• Collects past due loans under assigned responsibility code as necessary to minimize loan loss.
• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

COMPETENCIES

• Sunrise Core Values
• Communication
• Compliance
• Flexibility
• Initiative
• Integrity
• Judgement
• Organizational Skills
• Productivity
• Professionalism
• Quality Service
• Teamwork
• Technical/PC Skills
• Work Quality

EDUCATION AND EXPERIENCE

• High school or GED required.
• College degree in business related field preferred.
• Two (2) years' customer service experience preferred.
• Experience in the financial industry preferred.
• Solid skill set in Microsoft Word, Power Point, Outlook and Teams.
• A comprehensive service and sales skill set preferred.
• A comprehensive skills set in Fiserv application(s) preferred.
• Demonstrates the ability to work effectively with AI tools and maintains an open, curious approach to emerging technologies.

COMPENSATION AND BENEFITS

Annualized salary range is between $42,108 - $60,154 - $78,200 depending on experience and qualifications.

In addition, this position is eligible to enroll in a variety of benefits including Medical, Dental and Vision insurance, Retirement (401k) savings, Life and AD&D insurance, Short and Long-term disability insurance, Paid Time Out (PTO), Volunteer Time Off, Paid Parental Leave, Pet Insurance, and more. Details at www.sunrisebanks.com/about/careers/.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.