Bank Customer Experience Specialist

1st Security Bank of Washington; Sequim (WA); On-site; USD 57,308,000 - 65,904,000; Full time

Job summary

1st Security Bank of Washington is seeking a branch teller to greet clients, handle cash, and process routine transactions with accuracy. You will support customers in person or by phone, refer sales opportunities, and participate in daily balancing and compliance tasks.

The ideal candidate has a high school diploma and at least one year of banking experience, with knowledge of BSA/AML policies. This role requires strong interpersonal skills and reliability in a fast-paced branch environment.

Qualifications

• High school diploma or equivalent.
• At least one year experience in a financial institution.
• Knowledge of Bank Secrecy Act and AML policies.

Responsibilities

• Greet customers and provide first-line branch service in person or by phone.
• Handle cash drawer, vault operations, ATM and cash recycler duties, and daily balancing.
• Refer customers for sales opportunities and meet referral goals.
• Support branch operations and security procedures.
• Assist with name/address changes and basic account maintenance.

Skills

Customer service

Cash handling

Multi-tasking

Reliability

Education

High school diploma

Banking regulations knowledge

Tools

Microsoft Office

Database software

Job description

1st Security Bank of Washington is seeking a branch teller to greet clients, handle cash, and process routine transactions with accuracy. You will support customers in person or by phone, refer sales opportunities, and participate in daily balancing and compliance tasks.

The ideal candidate has a high school diploma and at least one year of banking experience, with knowledge of BSA/AML policies. This role requires strong interpersonal skills and reliability in a fast-paced branch environment.