Banking Customer Experience Specialist

1st Security Bank of Washington; Westport (WA); On-site; USD 28,000 - 32,000; Full time

Job summary

1st Security Bank of Washington is seeking a teller to greet customers, handle cash, and process transactions with accuracy and care. You will balance cash, assist clients, and refer opportunities to other team members to meet branch goals.

A strong focus on service, cross-selling, and adherence to bank protocols is essential in this role. Ideal candidates will have a high school diploma, at least one year in a financial setting, and a willingness to learn regulatory requirements.

Qualifications

• High school diploma or equivalent and at least one year experience within a financial institution.
• Requires knowledge of regulations pertaining to this position.
• Knowledge of Bank Secrecy Act and AML policies and procedures.
• Must be bondable.

Responsibilities

• Adhere to the Bank’s Core Values in all interactions.
• Greet customers and assist or refer to the appropriate team member.
• Follow cash handling procedures and balance cash daily.
• Own the customer experience and help meet branch goals and referral targets.
• Participate in branch operations and audits as needed.

Education

High school diploma or equivalent

Job description

1st Security Bank of Washington is seeking a teller to greet customers, handle cash, and process transactions with accuracy and care. You will balance cash, assist clients, and refer opportunities to other team members to meet branch goals.

A strong focus on service, cross-selling, and adherence to bank protocols is essential in this role. Ideal candidates will have a high school diploma, at least one year in a financial setting, and a willingness to learn regulatory requirements.