Baltimore Store Director: Lead a High-Volume Team

Pacific International Executive Search; Baltimore (MD); On-site; USD 120,000 - 180,000; Full time

Job summary

Pacific International Executive Search partners with a leading consumer-facing organization to recruit a Store Director for a high-volume Baltimore site. The role oversees performance, customer experience, talent development, and financial results, with ownership of the site's success.

The ideal candidate brings 5+ years of leadership in customer-facing environments, a proven ability to lead through managers, and a strong track record of improving operations and service quality.

Qualifications

• Minimum 5+ years of leadership in a high-volume, customer-facing setting.
• Proven ability to develop leaders and manage through managers.
• Strong track record in driving performance and customer satisfaction.

Responsibilities

• Lead and develop a multi-level leadership team across a high-volume operation.
• Drive daily performance focusing on sales, staffing, and profitability.
• Build accountability and a strong team culture across the site.
• Monitor key metrics and ensure execution of standards and initiatives.
• Partner with regional leaders on strategic priorities and improvements.
• Foster relationships with customers, associates, and local stakeholders.

Skills

Leadership

High-volume operations

Customer experience

Team development

Operational excellence

Education

Bachelor's degree

Job description

Pacific International Executive Search partners with a leading consumer-facing organization to recruit a Store Director for a high-volume Baltimore site. The role oversees performance, customer experience, talent development, and financial results, with ownership of the site's success.

The ideal candidate brings 5+ years of leadership in customer-facing environments, a proven ability to lead through managers, and a strong track record of improving operations and service quality.