Baltimore: Customer Operations & Billing Specialist

Mobile Communications America; Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Job summary

Mobile Communications America (MCA) in Baltimore, MD, seeks an experienced Customer Operations Specialist to support MCA Security by ensuring accurate order processing, billing, and account management. The role collaborates with Sales, Operations, and Finance to drive efficiency and customer satisfaction.

The ideal candidate brings 2+ years in customer operations, strong communication, and organizational skills.

Qualifications

• 2+ years of experience in customer operations or related fields such as Customer Service, Scheduling/Dispatch, AP/AR, Purchasing, Shipping/Receiving, Inventory Management, Sales Support, etc.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) products.
• Strong verbal and written communication skills with the ability to interact at all levels of the organization.
• Ability to work independently, manage priorities in a fast-paced environment, and meet deadlines.
• Strong organizational and administrative skills with attention to detail.
• High level of integrity and discretion in handling confidential information.
• Experience in accounts receivable is a plus.
• Prior experience in an office setting is preferred.

Responsibilities

• Review sales booking packages and process order bookings, including MAC (Moves, Adds, Changes), Box Sales, Projects, Subscriptions, and Licenses.
• Set up projects in the ERP system and process change control requests.
• Collaborate with Sales to resolve booking rejections.
• Process daily billings for Service and Install.
• Manage SLA / SecurePlan expirations and renewals.
• Quote and process subscription renewals while tracking software license expirations and renewals.
• Establish and manage billing cycles for subscriptions.
• Ensure timely invoice collection by contacting customers and managing collection activities for aged balances.
• Communicate with customers regarding new billings and overdue balances.
• Work with the Operations team to correct billing discrepancies.
• Issue invoice corrections and credits as needed.
• Edit Sales Orders for MAC and Box Sales jobs.
• Create NCCO (No Charge Change Order) Sales Orders and communicate Sales Order numbers to PM1 or PM2/PC for ordering.

Skills

Communication skills

Time management

Detail oriented

Independent worker

Integrity & discretion

Tools

Microsoft Office

Job description

Mobile Communications America (MCA) in Baltimore, MD, seeks an experienced Customer Operations Specialist to support MCA Security by ensuring accurate order processing, billing, and account management. The role collaborates with Sales, Operations, and Finance to drive efficiency and customer satisfaction.

The ideal candidate brings 2+ years in customer operations, strong communication, and organizational skills.