Customer Operations Specialist

Mobile Communications America; Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Job summary

Mobile Communications America (MCA) in Baltimore, MD, seeks an experienced Customer Operations Specialist to support MCA Security by ensuring accurate order processing, billing, and account management. The role collaborates with Sales, Operations, and Finance to drive efficiency and customer satisfaction.

The ideal candidate brings 2+ years in customer operations, strong communication, and organizational skills.

Qualifications

• 2+ years of experience in customer operations or related fields such as Customer Service, Scheduling/Dispatch, AP/AR, Purchasing, Shipping/Receiving, Inventory Management, Sales Support, etc.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) products.
• Strong verbal and written communication skills with the ability to interact at all levels of the organization.
• Ability to work independently, manage priorities in a fast-paced environment, and meet deadlines.
• Strong organizational and administrative skills with attention to detail.
• High level of integrity and discretion in handling confidential information.
• Experience in accounts receivable is a plus.
• Prior experience in an office setting is preferred.

Responsibilities

• Review sales booking packages and process order bookings, including MAC (Moves, Adds, Changes), Box Sales, Projects, Subscriptions, and Licenses.
• Set up projects in the ERP system and process change control requests.
• Collaborate with Sales to resolve booking rejections.
• Process daily billings for Service and Install.
• Manage SLA / SecurePlan expirations and renewals.
• Quote and process subscription renewals while tracking software license expirations and renewals.
• Establish and manage billing cycles for subscriptions.
• Ensure timely invoice collection by contacting customers and managing collection activities for aged balances.
• Communicate with customers regarding new billings and overdue balances.
• Work with the Operations team to correct billing discrepancies.
• Issue invoice corrections and credits as needed.
• Edit Sales Orders for MAC and Box Sales jobs.
• Create NCCO (No Charge Change Order) Sales Orders and communicate Sales Order numbers to PM1 or PM2/PC for ordering.

Skills

Communication skills

Time management

Detail oriented

Independent worker

Integrity & discretion

Tools

Microsoft Office

Job description

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Operations Specialist in Baltimore, MD to support our fast-growing Security division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

Position Summary

The Customer Operations Specialist plays a critical role in supporting the MCA Security Division by ensuring accurate order processing, billing, and account management. This position collaborates with Sales, Operations, and Finance teams to drive efficiency and maintain customer satisfaction. The ideal candidate will have strong attention to detail, organizational skills, and experience in customer operations or related fields.

WHAT YOU WILL BE DOING

• Review sales booking packages and process order bookings, including MAC (Moves, Adds, Changes), Box Sales, Projects, Subscriptions, and Licenses.
• Set up projects in the ERP system and process change control requests.
• Collaborate with Sales to resolve booking rejections.
• Process daily billings for Service and Install.
• Manage SLA (Service Level Agreement)/ SecurePlan expirations and renewals.
• Quote and process subscription renewals while tracking software license expirations and renewals.
• Establish and manage billing cycles for subscriptions.
• Ensure timely invoice collection by contacting customers and managing collection activities for aged balances.
• Communicate with customers regarding new billings and overdue balances.
• Work with the Operations team to correct billing discrepancies.
• Issue invoice corrections and credits as needed.
• Edit Sales Orders for MAC and Box Sales jobs.
• Create NCCO (No Charge Change Order) Sales Orders and communicate Sales Order numbers to PM1 or PM2/PC for ordering.

WHAT YOU WILL BRING TO THE TEAM

• 2+ years of experience in customer operations or related fields such as Customer Service, Scheduling/Dispatch, Accounts Payable/Accounts Receivable (AP/AR), Purchasing, Shipping/Receiving, Inventory Management, Sales Support, etc.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) products.
• Strong verbal and written communication skills with the ability to interact at all levels of the organization.
• Ability to work independently, manage priorities in a fast-paced environment, and meet deadlines.
• Strong organizational and administrative skills with attention to detail.
• High level of integrity and discretion in handling confidential information.
• Experience in accounts receivable is a plus.
• Prior experience in an office setting is preferred.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS

The physical environment requires the employee to work inside. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.

TRAVEL REQUIREMENTS

Travel as necessary to support company and customer needs.

DIRECT REPORTS

No Direct Reports

NOTE

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an affirmative action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are better together.