Ballpark Security & Guest Experience Lead

Cleveland Guardians; Cleveland (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

The Cleveland Guardians are seeking team-oriented individuals to help ensure a safe and welcoming Progressive Field environment during home games. You will perform bag checks, manage gate entry, and uphold ballpark policies while delivering excellent customer service.

Availability requires participation in a majority of home games (about 53 of 81) and may include events beyond baseball. The role pays an hourly rate of $16, with training provided.

Qualifications

• Must be 18 years of age or older.
• Commitment to safety, security, and customer service.
• Ability to follow policies and procedures.

Responsibilities

• Maintain a secure and welcoming environment for fans, visitors, and teammates at Progressive Field.
• Deliver exceptional customer service by actively engaging with guests, providing directions, answering questions, and addressing concerns or complaints.
• Ensure a visible security presence at entry and exit gates, the Ballpark, dugouts, bullpens, team shops, and restricted areas.
• Monitor and secure restricted locations, preventing access by unauthorized individuals.
• Welcome and interact with guests in a friendly and engaging manner upon their entry and exit.
• Provide effective crowd management and assist with movement as needed.
• Respond calmly and professionally to conflicts, medical situations, or other incidents, and complete the necessary reports promptly.
• Apply a thorough understanding of Progressive Field policies and procedures, ensuring they are consistently enforced.
• Familiarize yourself with the Game Day Staff Associate Handbook, adhering to all outlined policies and procedures.
• Demonstrate a strong knowledge of and ability to follow the Standard Operating Procedures handbook.
• Follow your assigned work schedule, and participate in pre-event briefings and meetings.
• Communicate proactively with your Manager regarding potential work conflicts, including absences, emergencies, or scheduling adjustments.
• Exhibit professionalism and a composed demeanor at all times.
• All other duties and responsibilities as assigned.

Skills

Customer service

Security awareness

Teamwork

Job description

The Cleveland Guardians are seeking team-oriented individuals to help ensure a safe and welcoming Progressive Field environment during home games. You will perform bag checks, manage gate entry, and uphold ballpark policies while delivering excellent customer service.

Availability requires participation in a majority of home games (about 53 of 81) and may include events beyond baseball. The role pays an hourly rate of $16, with training provided.