Technical Services Manager--Baking, the LeSaffre Group

The Bread Bakers Guild of America; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, vision, and 401(k) +em

11 paid holidays

Growth and cross-unit collaboration

Job summary

Lesaffre’s Baking Division is seeking a Technical Services Manager to support customers with expert implementation, quality control, and technical services, driving growth while upholding safety and clear communication with clients globally.

The role requires a high school diploma with formal baking training, 5+ years of baking experience, and the ability to travel across North America. Collaboration with sales and production teams is essential for success.

Qualifications

• High school diploma or equivalent with formal baking training.
• 5+ years of practical baking industry experience.
• Willingness to travel up to 85% across North America (passport/VISA required).
• Weekend and extended hours as needed.

Responsibilities

• Provide technical support and services to new and existing accounts; assist sales team in gaining new business and maintaining client relationships.
• Ensure timely and accurate completion of product application and line extension projects.
• Conduct field evaluations and provide recommendations for product improvements.
• Communicate technical information through reports and database inputs.
• Attend trade shows, summits, and continuing education to share insights; provide technical training and ensure customer satisfaction.
• Identify market opportunities and make recommendations for new product development.

Skills

Analytical skills

Communication skills

Safety compliance

Education

High school diploma with baking training

Job description

Technical Services Manager--Baking, the LeSaffre Group

For over 170 years, Lesaffre has been a pioneering force in the world of fermentation, harnessing the power of microorganisms to transform industries from baking to healthcare. As a key global player, we've built a presence in 96 countries, employing 11,000 passionate innovators who share our unwavering commitment to excellence.

Driven by our core values of passion, respect, trust, entrepreneurship, and humility, we're constantly pushing the boundaries of what's possible. Our 3-billion euro enterprise collaborates with visionary customers, partners, and researchers to develop essential nutrients and bioactives that strengthen human health, optimize animal well‑being, and improve plant nutrition.

Lesaffre's Baking Division is a leader in the industry, leveraging deep expertise in fermentation to develop innovative solutions. The division offers a comprehensive portfolio of baking ingredients and services, including specialized yeast strains and enzymes, customized fermentation processes, and technical support and expertise. The team collaborates closely with customers to create tailored solutions that address their unique needs and stay ahead of market trends. Lesaffre has the resources and know‑how to support a wide range of customers, from global bakery brands to local artisanal producers.

What We Offer

• The opportunity to represent a passionate organization focused on innovation and sustainability
• Competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match
• 11 paid holidays
• The ability to leverage your expertise and make a tangible, meaningful impact on the business and our sustainability initiatives
• Opportunities for continuous growth and development, including the ability to take on new challenges and collaborate across our international business units

How You'll Contribute to Our Success

As the Technical Services Manager, you will be a vital asset, contributing your expertise in implementation, quality control, and technical services to support our clients and drive business growth. Your unwavering commitment to safety, exceptional communication skills, and deep industry knowledge will be instrumental in providing timely, accurate, and effective technical support. You will play a key role in maintaining strong customer relationships, identifying new opportunities, and contributing to the development of innovative solutions.

What You’ll do as a Technical Services Manager

• Demonstrate unwavering commitment to safety protocols and participate in safety programs
• Provide technical support and services to new, existing, and potential accounts; assist sales team in gaining new business and maintaining client relationships
• Ensure timely and accurate completion of product application and line extension projects
• Conduct field evaluations and provide recommendations for product improvements
• Communicate technical information through reports and database inputs
• Maintain accurate testing instructions and provide technical service to customers
• Assist in project development and design
• Stay updated on industry trends and baking processes
• Attend trade shows, summits, and continuing education to share insights; provide technical training and ensure customer satisfaction
• Communicate effectively with management and production personnel; troubleshoot application problems and participate in product testing
• Identify market opportunities and make recommendations for new product development
• Other duties as assigned

Required Qualifications

• High school diploma or equivalent and formal baking training
• 5 or more years of practical experience in the baking industry
• Ability to analyze baking process, explain and demonstrate products, make objective recommendations to correct application problems while maintaining awareness of customers’ concerns and quality expectations
• Excellent analytical skills are required to solve difficult technical problems for major customers
• Ability to travel 85% of the time throughout North America with occasional additional international travel (must maintain a current passport and/or VISA)
• Weekend and early/late working hours are required as needed

Preferred Qualifications

• Proficiency in a second language preferred but not required – Spanish or French

Lesaffre provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.