Certified Trainer: Craft Talent & Customer Experience

Levain Bakery; New York (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health-related reimbursement account

Commuter Benefits

Employee Assistance Program

Bike-Share Reimbursement

14 Weeks Fully Paid Parental Leave

One Week of Paid Time Off

401K with 3.5% Company Match

Job summary

Levain Bakery seeks a Certified Trainer to oversee training and coaching across the bakery. You will ensure team members are well-trained and embody Levain’s standards, delivering comprehensive programs via the MIX system.

This role emphasizes people-forward service, proactive coaching, and maintaining professional, patient interactions in a fast-paced environment. Strong communication and reliability are essential, with a focus on brand embodiment and continuous development.

Qualifications

• 1+ year of food service, QSR, or retail experience.
• Experience in training and coaching is preferred.
• Proficient with training systems/tech such as MIX.
• Open availability: mornings, nights, weekends, holidays.
• Must be able to lift/push 25-50 pounds and stand/walk 8 hours.

Responsibilities

• Lead with curiosity and compassion, building connections with coworkers.
• Collaborate with team to ensure smooth store operations.
• Facilitate clear, timely communication with team and management.
• Stay informed about new products, procedures, and promotions.

Skills

Customer service

Communication

Teamwork

Adaptability

Attention to detail

Professionalism

Tools

Toast POS

MIX Training System

Job description

Levain Bakery seeks a Certified Trainer to oversee training and coaching across the bakery. You will ensure team members are well-trained and embody Levain’s standards, delivering comprehensive programs via the MIX system.

This role emphasizes people-forward service, proactive coaching, and maintaining professional, patient interactions in a fast-paced environment. Strong communication and reliability are essential, with a focus on brand embodiment and continuous development.