Certified Trainer - Back Bay

Levain Bakery; Boston (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Tips

Employer-funded Healthcare Reimburse

Commuter Benefits

Employee Assistance Program

Bike-Share Reimbursement

14 Weeks Fully Paid Parental Leave

One Week of Paid Time Off

401K with 3.5% Company Match

Job summary

Levain Bakery in Boston is seeking a Certified Trainer to lead training programs, coach staff, and serve as a brand ambassador. You will use the MIX training system to deliver comprehensive development, ensure high standards, and support a customer-focused environment.

The role emphasizes teamwork, reliability, and the ability to stay calm in a fast-paced setting. Minimum 1 year in food service with DOH and regional certifications is required, along with on-site availability.

Qualifications

• Minimum 1 year of food service, QSR, or retail experience; training/coaching preferred.
• Proficient with training systems and technology such as MIX.
• Must have DOH certification and regional food handler certifications.

Responsibilities

• Lead with curiosity and compassion by coaching team members and building connections.
• Facilitate clear communication between staff and management for smooth operations.
• Stay informed about products, procedures, and promotions and train accordingly.
• Provide tactful feedback to ensure employees meet Levain’s standards.

Skills

Customer service

Communication

Teamwork

Reliability

Punctuality

Attention to detail

Empathy

Education

DOH Certification

Regional food handler certifications

Tools

Toast POS

MIX training system

Job description

• Location 180 Newbury Street,Boston, MA, 02116,United States
• Base Pay $19.25 - $21.25 / Hour
• Other Compensation + tips + 10% bonus potential
• Employee Type Full Time Non-Exempt

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.

Our Vision:

To give rise to lifelong memories

Our Mission:

To bring together people who treat their work and the craft of baking and all who come to visit with great care.

Every day, we strive to embody our company’s five core values:

• Welcome All- We are all in it together
• Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other
• Lead with Heart- We operate with empathy and integrity
• Rise Up- We take initiative to make things better
• Savor It- We are present and find the fun!

THE ROLE: CERTIFIED TRAINER

Certified Trainers are the gold standard of all things Levain: how we treat each other, our customers, and our products. Certified Trainers are responsible forall aspects of training and coaching within the bakery. Certified Trainers serve as ambassadors of the Levain brand, ensuring that all team members are well-trained and embody the values and standards of our bakery. Certified Trainers utilize our training system, MIX, to deliver comprehensive training programs and support continuous development.

What We’re Looking For

• People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members
• Strong communication & interpersonal skills; team-oriented with a positive attitude
• Maintain a high level of professionalism and care: be adaptable, flexible, and patient
• Must be reliable, responsible, and punctual
• Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled
• Detail-oriented and proactive in identifying and addressing training needs
• Embody and promote the values and standards of Levain Bakery

Job Responsibilities:

• Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspective
• Display a strong sense of teamwork: Work collaboratively with team members to ensure smooth store operations
• Facilitate open, clear, and timely communication with your team members and management
• Stay informed about new products, procedures, and promotions

Training and Development:

• Stay informed about new products, procedures, and promotion
• Provide tactful feedback to ensure employees meet company standards
• Facilitate initial and ongoing training sessions for team members and new hires, utilizing company training materials
• Foster continuous learning by encouraging team members to engage in self-driven development beyond formal training

Customer Service

• Greet customers with a warm and welcoming demeanor
• Ensure every guest receives consistent, accurate, high-quality service that reflects Levain’s brand standard
• Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
• Resolve customer issues promptly and courteously and operate with empathy

Operations

• Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards
• Adept knowledge of Toast POS system
• Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared
• Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces
• Assist in restocking and organizing inventory and adhere to guidelines given from Shift Lead or management

Requirements

• Minimum 1 year of food service, QSR, or retail experience; experience in training and coaching preferred
• Proficient in using training systems and technology, such as MIX
• Open availability: ability to work mornings, nights, weekends, and holidays
• Ability to lift/push 25-50 pounds
• Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs
• Read and communicate in English, both verbally and in writing
• Utilize basic computer skills (Email, Microsoft Office)
• Must have valid DOH Certification & additional regional required food handlers’ certifications
• $19.25-21.25/hour + tips + up to 10% quarterly bonus potential
• Employer-funded Healthcare Reimbursement Account
• Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement
• 14 Weeks Fully Paid Parental Leave
• One Week of Paid Time Off
• 401K with 3.5% Company Match

We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.