Bakery Team Lead — Training & Customer Experience

Whole Foods Market; Cambridge (MA); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market IP. L.P. in Cambridge, MA is seeking a Bakery Team Lead to assist with scheduling, supervision, and day-to-day bakery operations. You will oversee displays and ensure friendly, efficient service while maintaining health and safety standards.

You will train, mentor, and evaluate Team Members, manage inventory and pricing, and work with leadership to maintain high morale and customer satisfaction. A focus on regulatory compliance and teamwork is essential.

Qualifications

• Extensive knowledge of Bakery team procedures and policies.
• Strong demonstrated organizational and time management skills.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Thorough product knowledge.
• Advanced knowledge of regulatory and safety policies and procedures.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
• Proficiency with email, Microsoft Office, and operations-related applications.

Responsibilities

• Supervises and delegates tasks to Bakery Team Members.
• Works with Bakery Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
• Assists in training of new Team Members, utilizing learning checklists and training materials.
• Keeps all cases and shelves clean, well-stocked and properly rotated.
• Opens and closes department according to established procedures.
• Ensures all necessary breaks are given.
• Communicates team concerns to the Team Leader and Associate Team Leader
• Sets and achieves the highest standards of retail execution.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
• Provides timely, thorough, and thoughtful performance evaluations.
• Consistently communicates and models WFM vision and goals.

Skills

Bakery procedures

Organizational skills

Interpersonal skills

Teaching others

Product knowledge

Regulatory & safety policies

Inventory management

Leadership

Email & Office apps

Tools

Microsoft Office

Email

Job description

Whole Foods Market IP. L.P. in Cambridge, MA is seeking a Bakery Team Lead to assist with scheduling, supervision, and day-to-day bakery operations. You will oversee displays and ensure friendly, efficient service while maintaining health and safety standards.

You will train, mentor, and evaluate Team Members, manage inventory and pricing, and work with leadership to maintain high morale and customer satisfaction. A focus on regulatory compliance and teamwork is essential.