Bakery Shift Leader: Lead Guest Experience

Nothing Bundt Cakes; Glenarden (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A popular cake shop in Glenarden, Maryland is seeking a Shift Leader to enhance guest experience and support the Bakery Manager. This role involves team leadership, operational management, and ensuring quality standards in cake production. Candidates should have 1-3 years in a guest-facing role with leadership experience. A high school diploma is required, and post-secondary education is a plus. Flexibility in work shifts is necessary, including weekends and holidays.

Qualifications

• 1-3 years of guest-facing experience in a retail or food service environment in a lead role.
• Track record of coaching team members and achieving productivity goals.
• Ability to engage, empower, and motivate others.

Responsibilities

• Model superior guest engagement and foster a positive work environment.
• Support the Bakery Manager with recruiting and training team members.
• Ensure compliance with food and health safety standards.

Skills

Guest-focused

Interpersonal skills

Organizational skills

Problem-solving skills

Leadership

Education

High school diploma or GED

Post-secondary education

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A popular cake shop in Glenarden, Maryland is seeking a Shift Leader to enhance guest experience and support the Bakery Manager. This role involves team leadership, operational management, and ensuring quality standards in cake production. Candidates should have 1-3 years in a guest-facing role with leadership experience. A high school diploma is required, and post-secondary education is a plus. Flexibility in work shifts is necessary, including weekends and holidays.