Bakery Shift Lead - Team Coach & Cash Handling

Crumbl Cookies; Geneva (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Crumbl Cookies is seeking a motivated shift leader to oversee daily operations, supervise employees, and ensure outstanding service during designated shifts. You will create shift schedules, handle no-shows, delegate tasks, perform cash up, and report issues to the manager.

To succeed, you must manage a team, ensure duties are performed accurately, and drive smooth, efficient workflows while upholding Crumbl’s high standards of service and food safety.

Qualifications

• 18 years of age or older.
• Legally authorized to work in the United States.
• High school diploma or equivalent.
• Previous food service or retail leadership experience.
• ServSafe Food Protection Manager Certification or ability to obtain within designated timeframe.

Responsibilities

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.
• Live Crumbl values: Caring, Results-Oriented, Energy & Enthusiasm, Working as a team.

Skills

Team leadership

Customer service

Cash handling

Scheduling

Coaching

Education

High school diploma or equivalent

Tools

ServSafe Certification

Job description

Crumbl Cookies is seeking a motivated shift leader to oversee daily operations, supervise employees, and ensure outstanding service during designated shifts. You will create shift schedules, handle no-shows, delegate tasks, perform cash up, and report issues to the manager.

To succeed, you must manage a team, ensure duties are performed accurately, and drive smooth, efficient workflows while upholding Crumbl’s high standards of service and food safety.