Bakery Shift Lead: Lead, Coach & Smooth Service

Crumbl Cookies; Geneva (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Crumbl Cookies is seeking a motivated shift leader to oversee daily operations during designated shifts, supervise employees, and ensure customers receive outstanding service. You will create shift schedules, manage no-shows, delegate tasks, and handle cash deposits.

You\'ll report issues to management and help maintain health and safety standards while coaching new staff and ensuring smooth workflows in a fast-paced bakery environment.

Qualifications

• Must be 18 years or older.
• Legally authorized to work in the United States.
• High school diploma or equivalent.
• Previous food service or retail leadership experience.
• ServSafe Food Protection Manager Certification (or ability to obtain within designated timeframe).

Responsibilities

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.
• Living CREW Values (Caring, Results-Oriented, Energy & Enthusiasm, Working as a team)

Skills

Team leadership

Customer service

Cash handling

Scheduling

Training staff

Policy compliance

Health & safety

Communication

Education

High school diploma or equivalent

ServSafe Food Protection Manager Certification (or ability to obtain within designated timeframe)

Job description

Crumbl Cookies is seeking a motivated shift leader to oversee daily operations during designated shifts, supervise employees, and ensure customers receive outstanding service. You will create shift schedules, manage no-shows, delegate tasks, and handle cash deposits.

You\'ll report issues to management and help maintain health and safety standards while coaching new staff and ensuring smooth workflows in a fast-paced bakery environment.