Bakery Service Supervisor

T & T Supermarket; San Jose (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Paid holiday leave

Premium pay for holiday work

Generous paid time off

Medical, dental & vision care

401(k) retirement plan

10% off in-store staff purchase discount

Paid training

Job summary

A retail grocery store in San Jose seeks a Bakery Service Supervisor to oversee bakery operations, deliver exceptional customer service, and manage staff. The ideal candidate will have at least two years of experience in a bakery setting, possess basic computer skills, and support a collaborative work environment. Benefits include competitive wages, paid holiday leave, medical care, a 401(k) plan, and staff discounts. This role requires flexible shifts including weekdays and weekends, making it suitable for proactive and organized individuals.

Qualifications

• Minimum of 2 years of related experience in the bakery industry.
• Basic computer skills in MS Office.
• Proficient in English, knowledge of Chinese (Cantonese and/or Mandarin) is a plus.
• Knowledge of workplace health and safety protocols.
• Strong communication and customer service skills.
• Reliable, accountable, and a good team player.

Responsibilities

• Deliver exceptional customer service and assist customers enthusiastically.
• Provide guidance and supervision to junior team members.
• Address customer complaints promptly and maintain good relationships with customers.
• Ensure quality control measures during product receiving and manage inventory.
• Maintain cleanliness and organization in the bakery environment.
• Oversee quality and freshness of products and enforce FIFO.
• Ensure proper packaging, display, and inventory across areas and chillers.
• Maintain cleanliness and hygiene of the workspace and tools.
• Lead by example and fulfill additional duties as assigned.

Skills

Customer service

Team leadership

Communication skills

Problem-solving

Organizational skills

Self-motivated

Flexibility

Communication

Tools

MS Office

Job description

Join to apply for the Bakery Service Supervisor role at T & T Supermarket

Position Overview

Reporting to the Bakery Department Manager and supervised by the Bakery Department Manager and/or Bakery Department Head and/or their delegate, you play an important role in maintaining the smooth operation of the Bakery Department. You will support the daily activities and offer guidance to junior team members, ensuring optimal performance and adherence to departmental standards.

Responsibilities

• Deliver exceptional customer service with a welcoming smile, greeting and assisting customers enthusiastically, friendly, and courteously.
• Provide guidance and supervision to junior team members, provide feedback on staff performance, assist in staff training and development within the department.
• Address customer complaints promptly and cultivate strong relationships with customers by offering attentive service, including a welcoming smile, eye contact, and personalized attention.
• Familiar oneself with the location of various bakery items and stay informed about departmental promotions to better assist customers.
• Maintain and update UPC pricing, verify and ensure accurate product labeling.
• Assist in managing the quality and freshness of all products (bread, cake and other pastry products), ensure they are properly packaged and display while enforcing the FIFO (First In, First Out) principle to uphold standards.
• Ensure thorough quality control measures during product receiving and efficiently manage inventory across display areas and backrooms, including the cooler, and freezer.
• Maintain workplace cleanliness and upkeep of work tools to ensure a hygienic and organized environment.
• Lead by example, demonstrating proficiency in all assigned duties and setting a standard for excellence.
• Fulfill any additional responsibilities as assigned by superiors, contributing to the overall efficiency and success of the department.

Qualifications

• Willing to work flexible shifts, including weekdays, weekends, evenings, and statutory holidays.
• Basic computer skills in MS Office.
• Familiar with relevant tools and equipment, able to interpret product labels.
• Able to communicate in English, proficiency in Chinese (Cantonese and/or Mandarin) is advantageous.
• Knowledge of workplace health and safety protocols.
• Minimum of 2 years of related experience.
• Relevant experience and bakery knowledge, display, promotion and packaging techniques is preferred.
• Demonstrated commitment, accountability, and reliability in previous roles.
• A good team player, capable of collaborating with and assisting colleagues.
• Good organization, problem-solving, interpersonal, and customer service skills.
• Positive, proactive, and self‑motivated work ethic.

Benefits

• Competitive Wages
• Paid Holiday Leave
• Premium Pay For Holiday Work Hours
• Generous Paid Time Off (Annual Vacation, Sick, Marriage, Bereavement)
• Medical, Dental & Vision Care
• Life & AD&D Insurance
• Employee Assistance Program
• 401(k) Retirement Plan
• Paid Training
• 10% Off In‑store Staff Purchase Discount
• Subsidized staff meal
• Birthday Cake
• Long Service Award
• Staff Recreation Activity
• Conditions may apply to some of these perks.

Shift

• Shift work is required
• Weekday & weekend

Safety Statement

Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.

Seniority Level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Retail Groceries