Assistant Produce Department Head

T & T Supermarket; San Jose (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Wages

Paid Holiday Leave

Premium Pay For Holiday Work Hours

Generous Paid Time Off

Medical, Dental & Vision Care

Life & AD&D Insurance

Employee Assistance Program

401(k) Retirement Plan

Paid Training

10% Off In-store Staff Purchase Discount

Subsidized staff meal

Birthday Cake

Long Service Award

Staff Recreation Activity

Job summary

A US-based grocery store in San Jose is seeking an Assistant Produce Department Head to manage daily operations, support team development, and ensure high-quality standards. The role requires strong communication skills, proficiency in Chinese is a plus, and at least 3 years of relevant experience with supervisory responsibilities. Benefits include competitive wages, paid holidays, medical care, and a 401(k) plan. This full-time position is suitable for someone passionate about retail groceries and team leadership.

Qualifications

• Minimum of 3 years of relevant experience, with at least 1 year of supervisory experience preferred.
• Basic understanding of profit and loss management.
• Able to work in a low-temperature environment (0-4 °C) occasionally.

Responsibilities

• Support team leaders by overseeing daily operations and staff performance.
• Assist in merchandise management, including placing orders and promotional activities.
• Oversee product quality and freshness while enforcing FIFO principles.
• Address customer complaints promptly and cultivate strong relationships with customers.
• Ensure thorough quality control measures during product receiving.
• Set a positive example for the team by consistently performing all assigned duties.

Skills

Communication skills in English

Proficiency in Chinese (Cantonese and/or Mandarin)

Leadership capabilities

Organizational skills

Problem-solving skills

Interpersonal skills

Customer service skills

Tools

MS Office

Job description

Join to apply for the Assistant Produce Department Head role at T & T Supermarket

Reporting to the Produce Department Manager and supervised by the Produce Department Manager and/or Produce Department Head and/or their delegate, you play a crucial role in maintaining the efficient and effective operation of the Produce Department to achieve optimal performance and adherence to departmental standards. You serve as a deputy to the department leaders and assume part of their responsibilities when necessary. You will provide hands on support to team members and support the training and development of staff.

T&T Supermarkets is marking over 30 years as Canada’s favorite Asian grocery store and recently announced multiple new store locations in the United States. Our growth into the US offers great opportunities within our first US flagship store, opened in 2024 in Bellevue, Washington in the Marketplace at Factoria, spanning 76,000 sq.ft. and standing as the largest Asian specialty supermarket in Washington state.

We have established our regional office in the greater Los Angeles area to grow T&T Supermarket’s vendor base with American food suppliers.

You Will

• Support the team leaders by overseeing daily operations and staff performance, providing on-the-job training, guidance, and supervision to ensure the achievement of department goals through collaborative teamwork.
• Assist in merchandise management, including placing orders and implementing promotional activities to achieve departmental goals effectively.
• Oversee product quality and freshness while enforcing the FIFO (First In, First Out) principle to uphold standards.
• Address customer complaints promptly and cultivate strong relationships with customers by offering attentive service, including a welcoming smile, eye contact, and personalized attention.
• Ensure thorough quality control measures during product receiving and efficiently manage inventory across display areas and walk-in cooler, ensure the sales areas are clean
• Set a positive example for the team by consistently performing all assigned duties to a satisfactory standard, fostering a culture of excellence within the department.
• Fulfill any additional responsibilities as assigned by superiors, contributing to the overall efficiency and success of the department.

You Should Have/Be

• Good communication skills in English, proficiency in Chinese (Cantonese and/or Mandarin) is advantageous.
• Minimum of 3 years of relevant experience, with at least 1 year of supervisory experience preferred, demonstrating leadership capabilities.
• Basic understanding of profit and loss management, has ability to interpret data and market information.
• Good computer skills in MS Offic.
• Well versed with workplace health and safety protocols.
• Has a keen interest and knowledge in merchandise management and implementation, including inventory control and promotional strategies.
• Familiar with relevant tools and equipment, able to interpret product labels accurately.
• Ablve to work in low-temperature environment (0-4 °C) occasionally.
• Great organization, problem-solving, interpersonal and customer service skills.
• Ability to work both independently and collaboratively within a team.

Benefits

• Competitive Wages
• Paid Holiday Leave
• Premium Pay For Holiday Work Hours
• Generous Paid Time Off (Annual Vacation, Sick, Marriage, Bereavement)
• Medical, Dental & Vision Care
• Life & AD&D Insurance
• Employee Assistance Program
• 401(k) Retirement Plan
• Paid Training
• 10% Off In-store Staff Purchase Discount
• Subsidized staff meal
• Birthday Cake
• Long Service Award
• Staff Recreation Activity
• Conditions Apply

Safety Statement

Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Administrative

Industries

Retail Groceries