Cashier Department Head

T & T Supermarket; Irvine (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

Paid holiday leave

Premium pay for holiday work hours

Generous paid time off

Medical, dental & vision care

Life & AD&D insurance

Employee assistance program

401(k) retirement plan

Paid training

10% off in-store staff purchase discount

Subsidized staff meal

Birthday cake

Long service award

Staff recreation activity

Job summary

A leading grocery store chain in California is seeking a Cashier Department Head to manage daily operations of the cashier line and customer service. This role involves ensuring excellent customer service, supervising staff, managing cash handling, and organizing in-store promotional activities. Candidates should possess strong leadership and communication skills, with a minimum of 5 years of relevant experience, including 3 years in a supervisory position. Excellent organizational and customer service skills are essential.

Qualifications

• Minimum of 5 years of relevant experience, with 3 years in a supervisory role preferred.
• Strong leadership and training abilities.
• Knowledge of marketing and event coordination.

Responsibilities

• Oversee cashier line operations and ensure smooth service.
• Handle customer complaints professionally.
• Supervise staff performance through coaching and training.
• Manage cash handling and inventory.
• Lead promotional activities and organize workflows.
• Provide hands-on assistance when needed.

Skills

Communication skills in English

Proficiency in Chinese (Cantonese and/or Mandarin)

Leadership skills

Organizational skills

Problem-solving skills

Customer service skills

Tools

Microsoft Office applications

Job description

Cashier Department Head at T & T Supermarket

Reporting to the Store Manager, the Cashier Department Manager is responsible for managing cashier department’s operation by providing best customer service. The position also needs to support the Store Manager on other matters as assigned.

T&T Supermarkets has been Canada’s favorite Asian grocery store for over 30 years and recently announced multiple new store locations in the United States. Our growth into the US offers great opportunities within our first US flagship store, opened in 2024 in Bellevue, Washington, spanning 76,000 sq.ft. and standing as the largest Asian specialty supermarket in Washington state.

We have established our regional office in the greater Los Angeles area to grow T&T Supermarket’s vendor base with American food suppliers.

You Will

• Oversee the daily operations of the cashier line and customer service counter to ensure smooth and efficient service.
• Deliver excellent customer service by being polite, attentive, and approachable; handle customer complaints promptly and professionally.
• Supervise and support staff performance through coaching, on-the-job training, and mentoring; promote teamwork and a positive, inclusive work environment.
• Manage cash handling, staff uniforms, and consumable inventory to maintain operational readiness.
• Coordinate and support in-store promotional activities, including task assignment and workflow organization.
• Lead by example by actively performing hands‑on tasks within the Cashier Department.
• Ensure accurate, efficient, and courteous checkout service at all times.
• Fulfill any additional responsibilities as assigned by superiors, contributing to the overall efficiency and success of the department.

You Should Have/Be

• Good communication skills in English; proficiency in Chinese (Cantonese and/or Mandarin) is an asset.
• Minimum of 5 years of relevant experience, including 3 years in a supervisory role preferred, demonstrating strong leadership and training abilities.
• Knowledge of marketing, event coordination, and the ability to analyze data and market trends.
• Proficient in Microsoft Office applications.
• Well-versed in workplace health and safety practices.
• Physically able to stand for extended periods; familiar with tools and equipment relevant to the role.
• Able to accurately interpret product labels.
• Excellent organizational, problem‑solving, interpersonal, and customer service skills.
• Self‑motivated, accountable, and able to work both independently and as part of a team.

Benefits

• Competitive wages
• Paid holiday leave
• Premium pay for holiday work hours
• Generous paid time off (annual vacation, sick, marriage, bereavement)
• Medical, dental & vision care
• Life & AD&D insurance
• Employee assistance program
• 401(k) retirement plan
• Paid training
• 10% off in‑store staff purchase discount
• Subsidized staff meal
• Birthday cake
• Long service award
• Staff recreation activity

Safety Statement

Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our stores, food processing & production centres and warehouse & distribution are as safe as possible.

Seniority level

• Mid‑senior level

Employment type

• Full‑time

Job function

• Other
• Retail groceries