Store Administration Head

T & T Supermarket

Irvine (CA)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Competitive Wages

Paid Holiday Leave

Medical, Dental & Vision Care

401(k) Retirement Plan

10% Off In-store Staff Purchase Discount

Job summary

A leading Asian grocery store in Irvine, California, is seeking a Store Administration Head to oversee night shift operations and ensure high performance from store admin teams. The successful candidate will manage duties concerning store operations, customer service, and adherence to safety and cleanliness standards. Experience in a supervisory role and knowledge of profit and loss management are essential. Competitive wages and generous benefits are offered to the right candidate.

Qualifications

3 years or more relevant experience, with at least 1 year of supervisory experience preferred.
Some knowledge in controlling profit and loss, interpreting data and market information.
Flexibility to work in shifts, including weekdays, weekends, and holidays.

Responsibilities

Manage store receiving performance to meet KPIs and standards.
Assume responsibility as duty manager of night shift.
Ensure store cleanliness and product display standards are met.

Skills

Verbal communication in English

Ability to communicate in Chinese (Cantonese/Mandarin)

Knowledge in workplace health & safety

Basic to good computer skills in MS Office

Job description

Join to apply for the Store Administration Head role at T & T Supermarket

Reporting to the Store Manager, the Store Administration Head is responsible for performing as Duty Manager of night shift and providing administrative support to the store. Managing the performance of store admin and receiving teams and delivering other duties as assigned by the superior(s) by cooperating with all relevant internal & external stakeholders.

T&T Supermarkets is marking over 30 years as Canada’s favorite Asian grocery store and recently announced multiple new store locations in the United States. Our growth into the US offers great opportunities within our first US flagship store, opened in 2024 in Bellevue, Washington in the Marketplace at Factoria, spanning 76,000 sq.ft. and standing as the largest Asian specialty supermarket in Washington state.

We have established our regional office in the greater Los Angeles area to grow T&T Supermarket’s vendor base with American food suppliers.

Responsibilities

Manage the performance of the store receiving to ensure KPIs and standards are met with Company’s requirement.
Assume the responsibilities as the duty manager of night shift, as well as the day shift as required.
Perform routine check in sales floor, backroom, receiving, front end, & outside area as well as complete all related checklists and logs.
Ensure merchandising & quality meeting standard by checking product display fullness/freshness on shelves, in coolers, and freezers, POPs facing etc.
Ensure store cleanliness are well performed in all areas.
Fully execute store closing and or opening procedures. Ensure concerned service/equipment are ready for business or disconnected properly.
Deliver excellent & positive customer service by proactively resolving and following up with customer on complaints.
Liaise and cooperate with both internal and external departments of the Regional Office, Mall Management Company, store tenants, suppliers, janitorial service, government regulatory bodies…etc. when required
Follow-up on store repair & maintenance issues and coordinate with technicians as required.

Food Safety

Inspect all departments to ensure Temperature Checking are performed timely and log are properly recorded.
Check department execution of cleaning/sanitization to ensure standards are met.
Work closely with 3rd party service provider to follow up on any pest activities.

Colleague Safety

Liaise with HR and 3rd party consultant to follow up on colleagues’ injury cases.
Host work safety in-store meeting and inspection.
Provide advice and guidance to Department Heads for preventing, handling work safety issues and arranging modified duties.

Customer Safety

Effectively respond to customer incidents. Conduct investigation and properly document details.
Follow up with concerned parties in a professional manner in order to mitigate the impact.

Crisis Management & Loss Prevention

Assist in loss prevention with Security department.
Handle emergency incident by properly follow the procedures
Deliver other duties as assigned by the store manager.

You Should Have

3 years and/or above relevant experience, with at least 1 years of supervisory experience preferred
Some knowledge in controlling profit and loss, interpreting data and market information
Knowledge in workplace health & safety
Basic to good computer skills in MS Office
Strong verbal communication skills in English
Ability to communicate with Chinese (Cantonese &/or Mandarin) is an asset
Flexible to work in shifts, including weekdays, weekends, evening hours and statutory holidays
Ability to respond appropriately in emergencies or pressurized situations with a calm, composed and steady manner

Benefits

Competitive Wages
Paid Holiday Leave
Premium Pay For Holiday Work Hours
Generous Paid Time Off (Annual Vacation, Sick, Marriage, Bereavement)
Medical, Dental & Vision Care
Life & AD&DD Insurance
Employee Assistance Program
401(k) Retirement Plan
Paid Training
10% Off In-store Staff Purchase Discount
Subsidized staff meal
Birthday Cake
Long Service Award
Staff Recreation Activity
Conditions Apply

Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.

Seniority level