Bakery Operations Leader — Path to BOM

Insomnia Cookies; Richmond (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Bonus eligibility

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Paid vacation

Wellness days

Career development

Free cookies

Team culture

Job summary

Insomnia Cookies is seeking an Assistant Bakery Operations Manager in Richmond, VA to lead day-to-day bakery operations, maintain quality standards, and develop next generation leaders. This role blends hands-on execution with talent development and ownership as an extension of the BOM.

Based in our Richmond store at 918 W Grace St, the ABOM will recruit, coach, schedule, and ensure safety, cleanliness, and guest satisfaction while preparing for future BOM responsibilities.

Qualifications

• 1+ year leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline and attention to detail.
• Ability to coach and develop hourly team members.
• Comfortable working in fast-paced, high-volume environments.
• Ability to perform all bakery roles during peak business periods.
• Strong communication and problem-solving skills.

Responsibilities

• Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists.
• Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards.
• Support ordering, inventory accuracy, and shrink control.
• Assist in schedule creation and labor execution to meet operational targets.
• Support recruiting, interviewing, onboarding, and training of new staff.
• Deliver consistent coaching and real-time performance feedback.
• Hold team members accountable to standards while reinforcing a growth mindset culture.
• Ensure onboarding and training programs are executed to company standards.
• Manage bakery operations independently in the absence of the BOM.
• Model urgency, accountability, and operational discipline.
• Partner with BOM and Area leadership to identify operational gaps and implement solutions.
• Maintain continuity of operations during leadership transitions or staffing shortages.

Skills

Leadership

Operational discipline

Coaching

Communication

Problem-solving

Job description

Insomnia Cookies is seeking an Assistant Bakery Operations Manager in Richmond, VA to lead day-to-day bakery operations, maintain quality standards, and develop next generation leaders. This role blends hands-on execution with talent development and ownership as an extension of the BOM.

Based in our Richmond store at 918 W Grace St, the ABOM will recruit, coach, schedule, and ensure safety, cleanliness, and guest satisfaction while preparing for future BOM responsibilities.