Bakery Operations Leader – Guest Service & Team Development

Nothing Bundt Cakes; Kernersville (NC); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discounts

Annual raises

Job summary

Nothing Bundt Cakes is seeking a hands-on Bakery Manager to lead our bakery operations, overseeing baking, frosting, decorating, and guest service. You will manage employee schedules, training, and teamwork to ensure top service and product quality.

You will maintain a positive work environment, enforce NBC policies, and protect bakery safety while driving guest satisfaction and store performance. This role requires strong leadership and a friendly, proactive attitude.

Qualifications

• Positive attitude and good communication skills.
• Understanding of and ability to implement a team approach.
• Solid understanding of Guest Service.
• Some management experience in retail is a plus.
• Cash register skills necessary.
• Some merchandising skills helpful.
• Excellent grammar and spelling skills.
• Computer skills: 60 wpm, general computer knowledge, some Microsoft skills.

Responsibilities

• Responsible for the supervision of all employees in each department.
• Motivate employees to achieve maximum effectiveness & possess a strong sense of teamwork.
• Provide team member position training according to company guidelines & provide cross-training opportunities for employees.
• Create and maintain a positive work environment & promote a genuine care of others needs.
• Maintain the safety and security of the bakery and team.
• Anticipate potential problems and problem solve.
• Represent Nothing Bundt Cakes in a professional manner at all times.
• Fits the Nothing Bundt Cakes Culture and is responsible for developing NbC culture in the team.
• Abide by & enforce all NBC policies, procedures & uniform policy and provide ongoing feedback.
• Maintain good communication between team members, owners, and the home office.
• Be aware of all promotions and offers.
• Lead guest service by example at all times. Handle guest relations and assistance.
• Pay special attention to guest satisfaction. Exceed Guest expectations - Service - Service - Service.
• Monitor inventories.
• Reconcile all cash transactions and make bank deposits.
• Takes initiative.
• Has the ability to work well under pressure & with a sense of urgency.
• Ability to multitask while paying special attention to detail.
• Outgoing and friendly personality
• Strong sales ability
• Maintain the cleanliness of the bakery
• Maintain wait times, service and convenience
• Project a positive attitude

Skills

Communication skills

Team leadership

Guest service

Cash handling

Retail management

Job description

Nothing Bundt Cakes is seeking a hands-on Bakery Manager to lead our bakery operations, overseeing baking, frosting, decorating, and guest service. You will manage employee schedules, training, and teamwork to ensure top service and product quality.

You will maintain a positive work environment, enforce NBC policies, and protect bakery safety while driving guest satisfaction and store performance. This role requires strong leadership and a friendly, proactive attitude.