Bakery Operations Lead | Elevate Customer Experience

feine coffee; Conshohocken (Montgomery County); On-site; USD 36,000 - 48,000; Full time

Job summary

Merenda Box, a Brazilian-inspired bakery, seeks a Bakery Manager to lead daily operations, maintain product quality, and ensure top-tier customer service. You will supervise staff, manage inventory, and drive growth through improved merchandising and in-store initiatives.

The role emphasizes coaching, scheduling, and maintaining consistent standards across drinks and foods, with weekend availability and full-time hours.

Qualifications

• Previous management or supervisory experience in a bakery, café, coffee shop, restaurant, or similar food-service environment.
• Strong customer service and hospitality skills.
• Experience leading, training, and coaching employees.
• Strong organizational and time-management skills.
• High attention to product quality, cleanliness, presentation, and detail.
• Comfortable managing inventory, ordering, and POS systems.
• Comfortable using spreadsheets and basic business reporting.
• Ability to prioritize and make decisions in a fast-paced environment.
• Strong communication and problem-solving skills.
• Reliable and able to work independently.
• Food-safety knowledge and ServSafe certification are a plus.
• Open availability, including weekends and holidays as required.

Responsibilities

• Manage the day-to-day operation of the bakery.
• Lead, supervise, and support the store team.
• Train and coach employees on service, drinks, food handling, store procedures, and company standards.
• Monitor employee performance, attendance, and completion of assigned responsibilities.
• Help manage scheduling, shift coverage, and daily staffing needs.
• Open and close the store and ensure opening and closing procedures are completed correctly.
• Maintain high standards for product quality, freshness, presentation, and consistency.
• Ensure coffee, espresso beverages, and other drinks are prepared according to established standards.
• Monitor customer service and step in when needed to keep service friendly, efficient, and organized.
• Handle customer concerns and resolve issues professionally.
• Maintain the appearance, cleanliness, organization, and overall presentation of the shop.
• Keep displays stocked, organized, and visually appealing.
• Manage store inventory and maintain appropriate par levels.
• Place orders for ingredients, beverages, packaging, and operating supplies.
• Receive deliveries and ensure products are stored and rotated properly.
• Monitor waste, shortages, and product usage.
• Maintain Toast, including menu items, pricing, availability, modifiers, and other store-level updates.
• Oversee cash-handling and register procedures.
• Help execute seasonal products, promotions, menu changes, and in-store initiatives.
• Review sales trends and customer behavior to identify opportunities for improvement and growth.
• Look for ways to increase sales, improve merchandising, strengthen the customer experience, and encourage repeat business.

Skills

Management experience

Customer service

Training/coaching

Inventory management

Scheduling

Cash handling

Tools

Toast POS

Spreadsheets

Job description

Merenda Box, a Brazilian-inspired bakery, seeks a Bakery Manager to lead daily operations, maintain product quality, and ensure top-tier customer service. You will supervise staff, manage inventory, and drive growth through improved merchandising and in-store initiatives.

The role emphasizes coaching, scheduling, and maintaining consistent standards across drinks and foods, with weekend availability and full-time hours.