Bakery Operations Lead — Customer-First Experience

Kroger Family of Companies; Heber (UT); On-site; USD 42,000 - 65,000; Full time

Job summary

Kroger Family of Companies is seeking a Bakery Department Supervisor to lead the department, coordinate scheduling, and ensure exceptional customer service in a fast-paced store environment. You will supervise associates, train staff, manage inventory, and uphold food safety standards.

The role requires strong communication, teamwork, and the ability to meet department goals while adhering to company policies and regulations.

Qualifications

• Communication skills for coordinating with associates and management.
• Basic math competency for pricing and inventory.
• Ability to stay calm and productive under pressure.
• Food handler permit required upon employment.

Responsibilities

• Promote trust and respect among associates while communicating information.
• Collaborate with associates and promote teamwork to achieve goals.
• Establish performance goals for department and empower associates to meet targets.
• Develop scheduling to manage customer volume during hours of operation.
• Train and develop associates and participate in performance appraisals.
• Adhere to local, state and federal laws and company guidelines.
• Create welcoming environment and inform customers of bakery specials, recommending items.
• Gain knowledge of products sold within the department.
• Prepare bakery items per customer requests and offer samples to showcase products.
• Provide customers with fresh products and correct portions to prevent shrink.
• Use bakery equipment according to guidelines (refrigerators, freezers, ovens).
• Partner with store management to implement a department business plan for desired results.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Stay informed about ads and inform associates accordingly.
• Monitor and control department expenses.
• Assist store management with budget, profit/loss reviews and action on financial reports.
• Schedule price changes by updating shelf tags and signs.
• Plan, organize and supervise inventory processes.
• Adhere to food safety regulations and maintain temperatures and records.
• Reinforce safety programs and report unsafe conditions to management.
• Inspect equipment and notify for repairs.
• Notify management of accidents.
• Report safety risks, theft or fraud.
• Ability to work cooperatively in a high-paced and sometimes stressful environment.
• Ability to manage conflict in a constructive manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.
• Must be able to perform essential functions with or without accommodation.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Current food handlers permit

Education

High school education or equivalent

Job description

Kroger Family of Companies is seeking a Bakery Department Supervisor to lead the department, coordinate scheduling, and ensure exceptional customer service in a fast-paced store environment. You will supervise associates, train staff, manage inventory, and uphold food safety standards.

The role requires strong communication, teamwork, and the ability to meet department goals while adhering to company policies and regulations.